Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment. Maintained knowledge of company products and services to promptly resolve complaints and concerns. Assisted staff with resolving complex customer issues and implementing targeted solutions. Provided day-to-day leadership to cultivate environment that exemplified company values. Addressed customer inquiries to increase customer satisfaction ratings. Trained staff on new systems to maximize benefits of technology and achieve excellent customer satisfaction levels. Communicated clear expectations and helped employees pursue optimal paths for achieving each target. Delivered continuous training to associates to maximize performance and customer relations skills.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Demonstrated excellent communication skills in resolving product and consumer complaints. Developed strong customer relationships to encourage repeat business. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Escalated customer concerns, issues and requirements to supervisors for immediate rectification. Upheld quality control policies and procedures to increase customer satisfaction.

Processed both outgoing and incoming payments and invoices. Entered invoices using Online QuickBooks Software, updated accounts and identified aging balances ready for collections activities. Supported clerical and administrative needs of senior department staff.