Dulce Amador Email & Phone Number

Gothenburg, Se

Gothenburg, Vastra Gotaland County, Sweden

Manage credit control and operational processes for the Cross Border markets, providing leasing and financing products to different countries for the Adriatic Region in Montenegro, Serbia, Macedonia, Bosnia, and Kazakhstan, in a multi-international environment and department.-Lead and develop improvement initiatives for the operational projects and processes such as automating processes, redesigning workflows and improving communication channels.-Develop streamlined processes for the operational area, improving financial performance and increasing the workflow efficiency. -Development and implementation of new financial products in the Cross Border markets region Adriatics.-Perform the monthly financial reporting.-Responsible for consolidating budgeting and forecast process for Cash flow & liquidity -Provide support to the sales area in solving operational issues, leading to business development and customer solutions.-Leadership, guidance, and support within the cross border team to drive high levels of performance and engagement.Awards:-Top Performer Operations Cross Border 2022 Region Adriatics

Göteborg

Contract initiation

Mexico City, Mexico

Coordinated and led projects with IT, compliance, operations and other departments to align project goals and monitor progress.Designed and implemented new process workflows to enhance operational efficiency, reduce costs and improve customer service.Ensured all projects and processes complied to banking regulations and industry standards.Provided leadership and guidance to team members, offering workshops, direction and support as needed.Collaborated and facilitated effective communication between project teams and stakeholders.

In Citibanamex, I worked in product development for the Treasury and Trade Services department. My tasks focused on improving product capabilities for liquidity products such as trade and cash concentration services / service accounts.Developed innovative liquidity management solutions tailored to client needs. I was responsible to ensure all liquidity management products and services complied with internal policies and regulatory framework. Monitored and managed risks associated with liquidity management products, implementing risk mitigation strategies as needed. Managed and coordinated product development cycles, ensuring timely delivery and alignment with business goals.

Cerrada De Palomas No. 42, Col. Reforma Social

In Multiva bank I worked with market research and analysis , the tasks included conducting in-depth market research to understand industry trends, competitor offerings, and customer needs. Analyzing data to identify opportunities for new products or improvements to existing products.Analyzing sales data, customer feedback, and other metrics to assess product success and identify areas for improvement and assisting in the creation of product specifications, requirements documents, and user stories.

Gante No. 20 Col. Centro

I Supported accounting process, purchase orders and payment process to suppliers. My tasks were also administrate and organize meetings agenda for team leaders and provide the office environmental needs.

Apoyo en actividades administrativas de tramites.Envío de mensajería y asistencia a el área en general.

Lean Six Sigma Analytics

Bachelor Of Business Administration - Bba, Business Administration, Management And Operations

Project Management Course, Gestión De Proyectos

Certification, Swedish As A Second Language.

Activities and Societies: I completed the studies of the Swedish language SVA 1,2 & 3 .

Delf B1, French Course (A1-B1)

Toefl, English Language