Dulcie Kenner Email & Phone Number

Bellevue, WA

Enthusiastically lead, motivate and support a 12-member team that consistently maximizes and exceeds client onboarding expectations. Partner with cross-functional teams to improve client experience and expand team parameters to include global strategies. Manage timely data collection to meet/exceed productivity targets.►Earned an average score of 4.7/5 in.

Managed all aspects of the implementation workstream of a large-scale Merger and Acquisition. ►Built a team of 15 SMEs responsible for the oversight and delivery of the migrated websites.►Created a sustainable implementation project model for future M & A programs. ►Received company award (President’s Circle - 2016) based on the success of the migration.

Created, established and managed simultaneous client specific project plans for the deployment of Egencia’s Managed Travel Technology tool to mid, large and global accounts.►Gathered requirements, managed site configuration and initiated program launch, ►Facilitated project status meetings and served as the first point of contact for client.

Greater Seattle Area

• Responsible for creating, establishing and managing project plans for the deployment of our Workforce Management Program and Technology Solution. Responsibilities include:
• Vendor Management Software configuration - Assess client needs through Needs Analysis - Facilitate data collection process - Build and maintain client database - Integrate client workflows and processes into technology.
• Vendor Management Software training and operations consulting- Coordinate and lead technology training for all system users - Facilitate trainings in a variety of forums ( Traditional classroom setting, one on one in.
• Account Management- Prioritization of client requests- Consulting on program enhancements- Encouraging continuous client contact- Identifying program enhancements and continuous needs assessment- Client /.
• Online and in person software sales demonstrations
• Implementation of improved workflows and ongoing process management

• Collaborated with a team of 8 to develop, map out and institute a nationwide software implementation for Maxim Staffing Solutions across 95 independentlymanaged offices. Responsibilities include:
• Development of an 8 week role specific implementation program and training schedule involving multiple levels of the organization including: Regional Management, Branch Level Management, Branch Level Support Personnel.
• Consulting with branch offices regarding business operations, work flows, system individualization and adaptation
• Developing strategic training plans for ongoing operations based on the individual offices needs
• Reporting to Regional Management on office adaptation and system proficiency
• Providing on-going branch office support

Spokane, Washington Area

• Responsible for the full –cycle recruitment of various medical professionals for per-diem, contract and direct placement assignments.
• Actively sourced, recruited, interviewed,hired & placed healthcare professionals
• Negotiated compensation
• Ensured employee and operational compliance in accordance with State / Federal and Joint Commission Accreditation of Healthcare Organization standards
• HRIS database maintenance, records review / data input
• Managed weekly payroll for a roster of 80 - 100 employees

Other; Certificate In Negotiation Mastery

Other; Certificate In Organizational Leadership, Complete

Project Management Certificate, Complete

Bachelors, Public Relations

Graduated with honors - Cum Laude