Project_01 - Toll Global Forwarding - Auckland, New Zealand.Project_02 - Johnson & Johnson (New Zealand) Limited - Auckland, New Zealand.* Incident Management: Resolve desktop hardware and software issues for field users, including IMAC (Install, Move, Add, Change) and desk-side support.* Lifecycle Support: Provide maintenance for desktop devices, including remote management, patch updates, and hardware replacements.* Image & Configuration Management: Ensure all devices have the correct desktop image, antivirus management, and deploy software using SCCM.* VIP Support: Act as the primary contact for IT issues, offering specialized support for VIP users.* Vendor Coordination: Liaise with third-party vendors for hardware replacements and manage warranty agreements.* New Starter Support: Onboard new users and provide induction, including physical printer installations and virtual desktop support.* Network Device Assistance: Offer Smart Hands support for network devices like switches, routers, servers, and UPS systems.* Asset & Compliance Management: Proactively manage assets and keep the Asset Management tool up to date, while performing health checks on user assets and comms room equipment.

IT support to the Manufacturing, Distribution , Charities and Schools in Auckland

On-Site Technical Support:Travel to client locations to diagnose and resolve hardware and software issues.Provide support for desktops, laptops, servers, printers, and other peripherals.Installation and Configuration:Install, configure, and upgrade operating systems and software applications.Set up and configure new hardware, including computers, network devices, and other IT equipment.Maintenance and Repairs:Perform routine maintenance and system updates.Repair or replace faulty hardware components.Ensure systems are running efficiently and securely.Networking:Install, configure, and troubleshoot network equipment such as routers, switches, and firewalls.Ensure network connectivity and address any connectivity issues.Customer Service:Communicate effectively with clients to understand their technical issues.Provide training and guidance to clients on using IT systems and software.

* System Maintenance & Security: Managed base installations, configurations, customizations, and security setups for IT systems, ensuring operational reliability.* Performance & Reporting: Implemented systems to streamline performance reporting.* Project Management: Oversaw ICT projects, proactively managing risks, timelines, scope, and budgets.* Vendor Collaboration: Worked with vendors to assist in support activities within Service Level Agreements (SLA).* Policy & Procedure Development: Designed and implemented IT systems, policies, and procedures.* Operational Leadership: Supervised and guided operations staff, including hiring, training, and performance evaluation.* System Optimization: Applied firmware and software revisions to host systems and developed custom scripts and testing procedures.

Researched and analyzed operations to ascertain detailed client needs.Handled Video Surveillance systems, Networking Projects (LAN, WAN, Wireless) problems and issues during project implementation.Analyzed cost and expense to measure against original budget with adjustments to align operations with fiscal goals.

"Rico-Shadow" is on the west coast of Sri Lanka between a lagoon and the Indian Ocean, 18 km north from the Colombo international airport. The Guest House is a family business with European experience and Sri Lankan temperament, coupled with personalized hospitality. For the guests altogether 25 rooms are available in 4 houses.* Handled Video Surveillance systems, Networking Projects (LAN, WAN, Wireless) problems and issues during project implementation.

Utilized strong leadership and administrative abilities to maintain smooth office operations.Coordinated document movements, checked accuracy and maintained compliance with standard requirements.Kept software updated with latest patches to prevent unauthorized access.Planned and coordinated meetings, conferences, new employee orientations and ongoing training sessions.Supervised day-to-day administrative operations and team of five in busy, customer-focused environment.Designed and implemented process improvements to streamline operations while reducing costs.

Installed and supported hardware and software for desktops, servers and printers.Worked closely with end users to solve problems related to hardware and software.Monitored system upgrades, patches, service packs, hot fixes and new configurations.Managed employee access, security roles and permissions.Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.Supported various operating systems and server technologies.Updated hardware and software upon availability and supervised network to eliminate bottlenecks.Provided troubleshooting and testing to support network.

Installed and supported hardware and software for desktops, servers and printers.Worked closely with end-users to solve problems related to hardware and software.Monitored system upgrades, patches, service packs, hotfixes and new configurations.Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth operations.Supported various operating systems and server technologies.

* Setting up workstations with computers and necessary peripheral devices* Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality* Installing and configuring appropriate software and functions according to specifications