Dulip Dilan Email & Phone Number

Sri Lanka

Floor 27, PWC Tower, 188 Quay Street, Auckland, New Zealand

Project_01 - Toll Global Forwarding - Auckland, New Zealand.Project_02 - Johnson & Johnson (New Zealand) Limited - Auckland, New Zealand.* Incident Management: Resolve desktop hardware and software issues for field users, including IMAC (Install, Move, Add, Change) and desk-side support.* Lifecycle Support: Provide maintenance for desktop devices.

Auckland, New Zealand

IT support to the Manufacturing, Distribution, Charities and Schools in Auckland

Auckland, New Zealand

On-Site Technical Support:Travel to client locations to diagnose and resolve hardware and software issues.Provide support for desktops, laptops, servers, printers, and other peripherals.Installation and Configuration:Install, configure, and upgrade operating systems and software applications.Set up and configure new hardware, including computers, network.

Wennappuwa

* System Maintenance & Security: Managed base installations, configurations, customizations, and security setups for IT systems, ensuring operational reliability.* Performance & Reporting: Implemented systems to streamline performance reporting.* Project Management: Oversaw ICT projects, proactively managing risks, timelines, scope, and budgets.* Vendor.

Ninamadama, Sri Lanka

Researched and analyzed operations to ascertain detailed client needs.Handled Video Surveillance systems, Networking Projects (LAN, WAN, Wireless) problems and issues during project implementation.Analyzed cost and expense to measure against original budget with adjustments to align operations with fiscal goals.

Waikala, Sri Lanka

"Rico-Shadow" is on the west coast of Sri Lanka between a lagoon and the Indian Ocean, 18 km north from the Colombo international airport. The Guest House is a family business with European experience and Sri Lankan temperament, coupled with personalized hospitality. For the guests altogether 25 rooms are available in 4 houses.* Handled Video Surveillance.

Sri Lanka

Utilized strong leadership and administrative abilities to maintain smooth office operations.Coordinated document movements, checked accuracy and maintained compliance with standard requirements.Kept software updated with latest patches to prevent unauthorized access.Planned and coordinated meetings, conferences, new employee orientations and ongoing.

Wennappuwa

Installed and supported hardware and software for desktops, servers and printers.Worked closely with end users to solve problems related to hardware and software.Monitored system upgrades, patches, service packs, hot fixes and new configurations.Managed employee access, security roles and permissions.Handled network configurations after hours and on.

Wennappuwa, Sri Lanka

Installed and supported hardware and software for desktops, servers and printers.Worked closely with end-users to solve problems related to hardware and software.Monitored system upgrades, patches, service packs, hotfixes and new configurations.Handled network configurations after hours and on weekends to alleviate downtime and maintain smooth.

Wennappuwa, Sri Lanka

* Setting up workstations with computers and necessary peripheral devices* Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality* Installing and configuring appropriate software and functions according to specifications

Masters, Information Technology

Activities and Societies: Research Methods Artificial Intelligence Data Mining Information Technology Research Thesis

Bachelor'S Degree, Computer Systems And Networking, First Class Honours.

Education record