Dulip Perera Email & Phone Number

Wollongong, Nsw, Au

Sri Lanka

I provide consultancy services, including implementation and support, for IFS within the Supply Chain domain. My responsibilities include conducting requirement gathering sessions with business users, performing 'As Is - To Be' analysis on current business processes to recommend the optimal system configuration according to best practices. Additionally, I propose and prepare business solutions, test scenarios, and scope documentation, as well as deliver end-user training and create training documentation.

Colombo, Western, Sri Lanka

Colombo, Western Province, Sri Lanka

• Communicate with clients to identify their business requirements.• Document the requirements using process diagrams.• Conduct As-Is studies of existing systems and map the business processes to CRM/ERP systems.• Analyzing and evaluating the business requirements and conduct their feasibility study.• Meet with decision makers, systems owners, and end users to define business requirements and systems goals, and identify and resolve Microsoft Dynamics Customer Engagement (CRM) and Microsoft Dynamics NAV/Business Central (ERP) issues.• Development of solution proposals, system requirement specifications and statement of work for Microsoft Dynamics Customer Engagement (CRM) and Microsoft Dynamics NAV/Business Central (ERP) Customizations.• Implement and rollout configurations, customizations and developments in the Microsoft Dynamics Customer Engagement (CRM) systems identified in the Solution Proposal, System Requirements Specification and Statement of Work for CRM systems.• Develop APIs and API Documentation for Microsoft Dynamics Customer Engagement (CRM) integrations with other Systems.• Conduct integration testing and go live preparation.• Conducting end user trainings, preparation of user manuals and customization release notes.• Coordinating and performing in-depth tests, including end-user reviews, for modified and new systems.• Providing onsite and offsite consulting on Microsoft Dynamics Customer Engagement (CRM) and Microsoft Dynamics NAV/Business Central (ERP) system implementations and upgrades.

Sri Lanka

WebQuarters (WQ) is a certified Microsoft and IFS Partner specialized in the provision of support services related to the IFS, Infor M3 and Dynamics NAV and AX Applications Responsible for providing consultancy services (implementation and support) for Microsoft Dynamics 365 Business Central and NAV in Sales and Distribution, Supply Chain and Warehousing. And Microsoft Dynamics 365 Customer Engagement Suite including Sales, Marketing, Customer Service and Field Service (CRM)Pre Sales and Demo Microsoft Dynamics 365 Business Central and CRM

Sri Lanka

• Responsible for resolution of tickets raised by the Microsoft Dynamics NAV endusers for ongoing, onsite and remote support clients of WebQuarters.• Involved in a full Implementation Project cycle of Microsoft Dynamics NAV for a local customer who is in the Trade business.

Sri Lanka

Responsible for resolution of tickets raised by global ERP end users of ongoing, onsite andremote support clients of WebQuarters, while ensuring a high rate of ticket resolution.• Incident Management and providing resolutions for end users to fix their business as usualissues in IFS Distribution module.• Providing support and consultancy services to implement new Business Process within theIFS Application, specifically in IFS Distribution module.• Making recommendations on systems configuration by performing As Is - To Be Analysison current business processes, and vise versa on the business processes with compared tothe best practice.• Develop test scenarios and conduct testing on the customizations done in the system to meetthe business requirements.Additionally, in charge of managing and enhancing the ITSM Tool in use for handling client tickets, performing routine and ad-hoc improvements in the case workflow and customer support process in line with the ITIL framework.

Colombo 03 - Sri Lanka

Responsible for logging in tickets and resolution of tickets raised by global ERP endusers of ongoing, onsite and remote support clients of Totalamber. Ensuring the resolution are meet within the agreed SLAs and working with Second Tire and Extended support teams on resolution of tickets while investigate basic level functional issues under different business operations. Additionally In charge of managing and enhancing the ITSM Tool in use for handling client requests, performing routine and ad-hoc improvements in the case workflow and reporting automation.• Experienced with IFS Apps 7.5 Centura, Apps 8 and have an overview of Apps 9 Infrastructure.• Functional Knowledge in IFS Administration, Procurement, Manufacturing and Maintenance modules.• Define and document process flows to streamline business process.• Provide training to new and existing members in the work flow.

Bachelor Of Science (Bsc) (Hons), Business Information Technology, 2Nd Class 1St Division

The B.Sc. (Hons) Business Information Technology is a three-year full-time programme. The Business Information Technology award is based.

Postgraduate Diploma, Logistics, Materials, And Supply Chain Management, Merit

MSc. Logistics and Supply Chain Management is a Business and Management degree that helps to gain knowledge and skills required to manage.

Certificate, Accounting And Business/Management, Pass