• Lead our Customer Success & Legal Support teams across 350 locations in GA, KY, MO, MD, DE, DC, PA, and CT• Lead emergency response to criminal incidents across all locations- including law enforcement coordination and legal follow-up• Collaborated with senior law enforcement leaders to achieve public safety objectives for clients• Managed multi-team response to critical public safety incidents at client locations• Lead the implementation of all new company pilot programs in retail pharmacy, grocery, and wholesale segments • Developed, coordinated, and executed internal projects to increase customer satisfaction.• Collaborated with different departments like technology, legal, and marketing to improve efficiency.• Directly managed 12 direct reports

Field-based position that works closely with local Law Enforcement agencies and works collaboratively with ALTO Staff Attorneys to create safer stores and communities.-- Led a 6 fold increase in client engagement over four months --• Responsible for managing 50-60 client stores who belong to the ALTO Alliance.• Responsible for visiting multiple stores per day/week, with the purpose of building strong relationships with store management, collecting police reports, evidence, and CCTV footage.• Case building of habitual offenders targeting multiple store locations (which includes obtaining police reports, CCTV footage, subject descriptions, witness statements, etc.)• Participate in and lead special projects/ tasks forces for new systems and training.• Lead Store Safety Partnership Meetings with Law Enforcement for assigned stores.• Assisted in the development of new processes and SOPs.• Serve as the reliable point of contact for assigned clients/stores to establish a strong business relationship.• Act as the liaison between stores, customer AP/LP Team, and the ALTO Legal Team, to follow up on all active cases/events.• Follow-up on all external theft/criminal investigations.• Assist Legal Team and Law Enforcement partners with coordinating photo line-ups, evidence collection, etc. as needed• Case building with other CSS’s (across district boundaries) with the objective of tracking & identifying repeat offender, and addressing store safety issues impacting the market.• Provide in-person training on our technology platform.• Experienced in tracking theft and building strong cases against repeat offenders.• Proficient in using CCTV systems, burning footage, and securely maintaining evidence

Serve as a Federal Law Enforcement Officer, with responsibility for protecting the people, property, and operations of the United States Federal Reserve Bank of Richmond. - Elected to serve as the Inaugural Chairman of the LEU Continuous Improvement Workgroup:· Lead this team, of 38 volunteer members across all three branches, to 59 projects completed in 20 months, with an 80% approval rate from the department as a whole.· The workgroup focuses on checking, researching, and implementing policy and operational changes based on recommendations of individual contributors. · Responsible for high level project management inaugural policy and process development, leading with a vision, coordinating with senior leadership, and bank and system collaboration.

-- Grew program from three members into the largest program of its kind on the East Coast. --Founded, Developed, and lead the Goucher College Campus FEMA Community Emergency Response Team. Responsible for program and policy development, administration, training, and operational leadership. Coordinating with external partners and colleges to optimize training. Organize and present curriculum for FEMA approved CERT training program. CERT team's focus on training and leading civilians in emergency response

- Performed traffic stops. Performed DUI enforcement by utilizing advanced drug impairment recognition training- Responded to calls for service in accordance with office procedures and policies- Enforced state law by arresting persons and investigating crimes- Received continual training in use of force, firearms, and other critical skills- Properly completed and filled all paperwork required for incidents, as well as all paperwork required to maintain state certification for the Sheriff’s Office- Utilized superior interpersonal skills to resolve dangerous situations between individuals- Obtained, used, and properly disposed of sensitive information taken from a variety of state and federal databases- Conduct proactive operations designed to reduce criminal activity, such as extra patrols and business checks- Submit evidence and maintain it under a chain of custody. Interview witnesses and victims, and interrogate suspects.- Document work through written reports of investigation, and statements.- Prepare and present sworn affidavits and warrants.- Use various law enforcement databases and resources to corroborate information.- Conduct liaison with State, and local law enforcement agencies in order to facilitate exchanges of information.- Testify as a witness in court settings in criminal cases

- Unpaid, Sworn, State Certified Position- Create and serve search warrants in furtherance of investigations- Create and execute arrest warrants in furtherance of investigations- Perform follow-up investigations of reported incidents- Perform interviews and interrogations- Collect and document a variety of evidence - Coordinate with other law enforcement agencies in furtherance of investigations

• Founded, Developed, and lead the Habersham County Sheriff's Office Volunteer Youth Alcohol Enforcement Unit. Responsible for program and policy development, administration, training, and operational leadership. Coordinating with external partners to maximize impact. Recruited, managed, and trained volunteer youth to perform alcohol compliance checks on local businesses.