I am responsible for the hiring, training, and disciplining of restaurant staff and communicating restaurant policies to the workers, scheduling shifts, and calling in workers when there is a gap in shift coverage. My customer service duties include taking complaints and greeting customers. I am physically present on the restaurant floor and in the kitchen to monitor the quality of the service and the food. I must also ensure the restaurant complies with local health and safety codes for… Show more I am responsible for the hiring, training, and disciplining of restaurant staff and communicating restaurant policies to the workers, scheduling shifts, and calling in workers when there is a gap in shift coverage. My customer service duties include taking complaints and greeting customers. I am physically present on the restaurant floor and in the kitchen to monitor the quality of the service and the food. I must also ensure the restaurant complies with local health and safety codes for eating establishments. I also perform the administrative duties for the facility, such as ordering inventory and supplies, tallying receipts, preparing deposits, and processing employee payroll. Show less

I was Duty manager at Emperors Palace where I supervised all HSC staff that came with the company to serve on the contractI was Food and Beverages butler on the Blue-Train. I served in the dining car and the bars

Back and Front of house, Stock control, Menu planning, Training, Quality control, Customer-care, and Staffing

- Setting up curriculum in conjunction with industry players- Lecturing and preparing the trainees for specialization- Arranging attachment programmes for trainees- Helping in the setting up of entrepreneurial projects

- Controlling all guest service areas for optimum service delivery- Managing restaurant areas for perfect service, guest satisfaction & food quality - Up-selling various activities at the Hotel - Quality control- Liaising with guests. - Handling reservations- Banqueting manager for big events. (Hotel did not have a banqueting manager; therefore it was my job to oversee all functions relating to any Banqueting events). - Compiling Database reports of previous… Show more - Controlling all guest service areas for optimum service delivery- Managing restaurant areas for perfect service, guest satisfaction & food quality - Up-selling various activities at the Hotel - Quality control- Liaising with guests. - Handling reservations- Banqueting manager for big events. (Hotel did not have a banqueting manager; therefore it was my job to oversee all functions relating to any Banqueting events). - Compiling Database reports of previous guests.- Keeping in contact with past guests to ensure return business. - Conduct site inspections at the hotel with various new operators and agencies- Handling of Guest complaints - Conduct sales calls to corporate clients - Hotel representative for all outside sales and special events.- Chairing disciplinary hearings Show less