Provide excellent customer service at all times with customers on inbound calls.Follow up-to customer inquiries by taking specific actions in a timely manner.Provide assistance to customers regarding their orders and deliveries.Problems solve to help customers resolve issues on the first call.Instructs, explains and provides solutions to customers regarding their products.Enters data from customers into various software programs.Promote and offer products and services by consulting, gathering information, and evaluating customer needs.Performs other related duties and assignments as required and as assigned by supervisor or manager.

Provided standard transactional support for a process within an accounting cycle (i.e. validating an Accounts Payable invoice, expense reports and timesheets; booking the fixed management fee and basic accruals).Advised on implementation and uses risk and financial control management tools and algorithms to the in house property management ERP system which is called “Hyperform”. This centralizes the whole processes of the company to one place which merges all employee data, client data & all the payments. Prepared and gathered data to support proper transaction reporting.Performed weekly reconciliation of the company bank accounts and credit cards to facilitate the month-end closing process promptly.Analyzed and researched accounting issues to improve financial operations and documentation of such complex accounting issues and relevant solutions.Carried out Accounts Receivable and Accounts Payable functions daily including collection calls and month-end reconciliation of AR and AP with the general ledger.Management of contract staff reconciling individual supplier and client accounts, and acting on their findings.Produced and presented reporting on progress to the senior managers.