•Managed the recruitment and training of five in-house staff and ten remote developers for Ziferk Solutions. •Carried out regular maintenance on the organizations server, hardware, software, and operating systems thereby increasing the performance and revenue of the organization by 80%.•Implemented software testing and control on Ziferk information systems such as; Ziferk school management software (Z-SMS) and Point of sale software ( Z-POS), to ensure 100% functionality and client satisfaction.•Coordinated software installations, upgrades and maintenance in more than sixty (60) schools and offices for our clients.

•Presented evaluation findings to the requirements of the project along with recommendations and solutions•Multi-tasked on 3 to 4 evaluation projects per time and delivered each project on time.•Analyzed a variety of web search engines including Google, Bing, and Yahoo which enabled better search optimization result by 95%.•Analyzed the relevance, quality and usefulness of search engine results from search query, thereby optimizing search engine efficiency.

•Monitored and maintained more than 150 computer systems, network and internet services at the organization.•Debugged and resolved several software and network problem which helped to increase the organizations productivity.•Collaborated with other field support officers to provide supports, including procedural documentation and relevant reports for the organization.•Supported staff through remote desktop software, email and telephone conversations which resulted to reduced complaints.

•Diagnosed desktop applications, networking and infrastructure issues of more than 80 staff of the organization.•Worked with my team to repair, upgrade and maintain of all equipment in the organization that led to an improved work performance.•Responsible for supporting a total number of 40 to 60 devices including; Window XP/Vista/Windows 7,8 & 10, Microsoft office suit, antivirus, scanners, and printers in the organization.•Troubleshoot PC’s, Laptops and ensuring the highest levels of systems and infrastructure availability.