Highly self-motivated individual with strong teamwork capabilities, adept at guiding team members and achieving targets and objectives even under pressure. I am always proactive in seeking or offering assistance to ensure projects and tasks are completed to the highest standard and on time.Proficient in:-Analysing large raw data sets, condensing them into comprehensible metrics, and generating flexible, practical reports.-Microsoft Word, Excel, and PowerPoint.-Workforce Management (WFM) Solutions.-Real-Time Contact Centre Management.-Consumer and Business Mobile Fraud Prevention and remediation.-Remote and on-site computer assistance, including remote desktop support, hardware and software diagnostics, and deploying PC images using the Microsoft Deployment Tool.-Experience managing faults for large companies that handle sensitive information, critical infrastructure, to ensure their telephony/internet services run smoothly or restore to functioning states within key SLA's -Proficiency in various creative suites, including physical art materials and digital solutions such as Adobe Suite, Cinema4D, and Blender.