Duncan Daniel Email and Phone Number
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Duncan Daniel is a Sr. Training and Development Professional at Comcast Communications. He possess expertise in call centers, customer retention, management, team building, sales and 14 more skills.
Comcast Communications
View- Website:
- comcast.com
- Employees:
- 60190
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Sr. Training And Development ProfessionalComcast CommunicationsGermantown, Md, Us
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Sr. Training & Development ProfessionalComcast Communications Jan 2006 - PresentDeliver sales, retention, competition, and professional training modules for employees in all operation areas of the Company including Management, New Hires, Customer Service, Retail Account Executives, Direct Sales Representatives, and product knowledge in order to facilitate the development of competent, skilled associates. Assist in conducting training needs analysis in order to identify and prioritize both training and non-training interventions needed. Assessing training success through various testing and feedback methodologies in order to continuously improve and customize associate training. Act as resource for finding appropriate sales training either internal or external, in order to ensure an appropriately skilled and competent workforce. Develop a collaborative environment with other Comcast University Training Field Professionals to leverage resources both financial and intellectual. Work closely with Corporate Office/Division/Region/ and locals systems to ensure adherence to Comcast’s directives, vision, goals, policies and procedures. Continuously research opportunities and methods to enhance learning and development of platform delivery.
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Inbound Call Center-Retention/Sales/Repair/Billing Supervisors And ManagerComcast Sep 2001 - Dec 2005Provided management oversight, guidance, direction and vision in direct support of the customer service process. Developed and maintained Call Center operating structures. Ensured competence and continuity of qualified Customer Account Executives through optimum selection, training and development, appraisal and motivation techniques. Ensured high level of customer service staffing levels through efficient scheduling and adjustment to meet peak service demands. Manage a retention team of 14 CAE’s responsible for maintaining customer base. In eight month, increased save percentage from averaging 65% per month to averaging 85% per month and continue to maintain high percentages. Monitor competitive practices within the industry and developing new sales strategies to combat declining accounts. Spearheaded a sales team of 15 CAE’s with emphasis on increasing product sales and maintaining customers service levels. Shaped a repair team of 14 CAE’s responsible for troubleshooting services, billing inquiries, and transitional sales. Recruited, trained, developed, and motivated team to exceed the 2003 CAE Preventable Truck Roll metric by reducing company’s goal of 5% to 4.2%. Regularly called upon to assist in the training and development of call center employees.
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Personal Communications Consultant (Pcc) SupervisorComcast Jan 1999 - Sep 2001Managed competitive practices and trends within the industry, providing formal weekly analysis/updates to General Manager, Vice President. Reversed declining territory sales by reviving dormant accounts, increasing customer base and capturing new accounts. Instrumental in preventing competitive over builder in acquiring customers to the point where ongoing construction came to a halt. Developed strong relationships with various departments ensuring the successful implementation of retention programs. Constantly mentoring and shaping PCC team of 18, to become a highly cohesive sales force. Coordinated planning, implementation and activities of promotional events, which heightened product visibility and generated substantial new sales.
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Retired-United States NavyUs Navy Apr 1979 - Mar 1999
Duncan Daniel Skills
Frequently Asked Questions about Duncan Daniel
What company does Duncan Daniel work for?
Duncan Daniel works for Comcast Communications
What is Duncan Daniel's role at the current company?
Duncan Daniel's current role is Sr. Training and Development Professional.
What is Duncan Daniel's email address?
Duncan Daniel's email address is du****@****ast.com
What is Duncan Daniel's direct phone number?
Duncan Daniel's direct phone number is (855) 805*****
What skills is Duncan Daniel known for?
Duncan Daniel has skills like Call Centers, Customer Retention, Management, Team Building, Sales, Sales Operations, Telecommunications, Customer Service, Customer Satisfaction, Direct Sales, Coaching, Performance Management.
Who are Duncan Daniel's colleagues?
Duncan Daniel's colleagues are Andrew B., Rajeshwari Sivakumar, Laura Smith, Pmp, Dominique Beatty, Ranee Grant, Giovana Moreno-Mora, John Bagby.
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