Dave Duncan, Maol, Sphr, Shrm-Scp Email & Phone Number

Puyallup, Wa, Us

Spanaway, Washington, United States

ResponsibilitiesOversee the District's leave administration and absence management processes, procedures, and policies.Provide guidance to employees regarding various types of leaves and answer questions related to absences.Monitor sick and other leave balances and adjust assignments to ensure compliance with established guidelines.Process and monitor long-term absences and determine eligibility for various leave programs.Integrate leave administration processes using platforms like Skyward, AESOP, and FileMaker Pro.Ensure compliance with federal, state, and local regulations regarding leave administration.Analyze absence data to identify trends impacting staffing and operations.Draft communications regarding leave administration policies and procedures.Oversee certificated and classified leave requests and serve as designee for exceptions.Evaluate and recommend changes to improve leave administration processes.Collaborate with HR, Payroll, and Technology to enhance leave administration capabilities.Develop training materials to promote accurate application of leave tracking procedures.Conduct audits of Leave of Absence reports against Time and Attendance reports.

Tacoma, Washington, United States

Main point of contact for all benefits administration: Navigating employee qualifying events, enrollments, exits, annual open enrollments and collaboration with third party contacts.Expert on ADP HRIS SystemTRA ADP expertProvide employee updates, conduct benefits surveys, and coordinate with payroll to ensure accuracy across systems.Serves as the go-to expert on FMLA regulations, providing guidance to employees, managers, and executive leadership.Coordinates and oversees the leave of absence process, including FMLA, disability, and other applicable leaves.Collaborates with external vendors and internal stakeholders to ensure the optimization and implementation of benefits offerings.Administers and assures compliance with human resources related components of policies and Federal and Washington State laws.Responsible for assuring appropriate human resource related record keeping and documentation is maintained, such as, personnel action request forms, incident reports, disciplinary actions, FMLA paperwork, performance management, etc.Provides guidance and coaching to managers and employees on various human resources related initiatives and development of proactive employee relations strategies.Conducts periodic training sessions and articulate communications to edify employees on available benefits programs and leave policies.Assists and works closely with the Payroll/ Finance Department and accounting staff with benefits, payroll, and various projects.Provides recruiting assistance as necessary in support of Senior Recruiting Specialist.Prepares for Human Resources related audits and other administrative tasks.Responds to routine inquiries and requests from employees and managers on HR related topics, including forms, processes, policies, and procedures. Recommends resolutions and action plans.Assists with developing department goals, objectives, and systems.

Meridian, Idaho, United States

HRIS Implementation and Leadership:Focal point for the deployment of a company-wide HRIS system to streamline payroll, benefits administration, and compliance activities.Cultural Transformation:Played a pivotal role in shaping the company culture by promoting an organizational philosophy centered on "working for those that work for you."Project Management:Conducted project lifecycle activities that resulted in a career path program that improved employee morale and resulted in new roles and promotion opportunities for employees.System Integration:Identified and implemented new systems and tools, including CRM, scheduling, and sales software, to optimize operations.Acquisition and Expansion:Conducted HR and business-related due diligence activities during the acquisition of an alarm business in a new geographic market, resulting in increased headcount, payroll, conventional revenue, and RMR.Strategy and forecastingConducted needs analysis, analyzed KSA gaps along with risks to develop and deploy projects and initiatives that directly impacted the employee-base and the organization as a whole.

Meridian, Idaho, United States

Recruitment and Retention:Achieved a 90% recruitment and retention rate, showcasing a strong commitment to cultivating a highly skilled workforce.Onboarding and Orientation:Spearheaded orientation and onboarding procedures, collaborating seamlessly with HR team members to ensure a seamless transition for new hires.Employee Handbook and Benefits Package:Designed and executed a comprehensive Employee Handbook, inclusive of a benefits package covering medical, dental, vision, 401k, and PTO accruals, in addition to an internal career-path initiative. This effort resulted in elevatedmorale and a 90% employee retention rate.Employee Engagement:Implemented team-building activities, recognition programs, customer-and-peer feedback programs, and conductedstay interviews in to maintain and improve employee engagement on a consistent basis.Compliance and Regulations:Responsible for all OSHA, FMLA, FLSA, COBRA, USERRA, UGESP, EEOC, ADEA, IRCA, VEVRAA, and other state and federal laws and regulations adherence.Operational Improvement:Achieved a remarkable 500% business growth by optimizing operational processes, introducing innovative systems and tools, and enhancing employee performance and morale.

Boise, Idaho, United States

Supported operation activities related to the HP Indigo Printing Press product by designing, implementing, and managing processes and procedures for employees located in Mexico City and Boise. Conducted monthly trainings, gathered feedback, and updated curriculum to better support employee performance. Reported progress to leadership team, identifying issues and recommending solutions appropriately. Participated in call center strategy meetings including hiring, promotions, projects, budget, and P&L discussions. Utilized Salesforce CRM to track customer calls, employee activities, and related metrics.» Increased first-time fix rates by 58% after documenting all inbound and outbound call processes and conducting periodic process meetings to ensure compliance with standards and SOPs.» Improved Net Promoter Scores to 9.1 (from 7.7) after identifying triggers to escalate customer issues quickly.» Decreased employee onboarding by 4 weeks with streamlined processes and clear documentation and communication.» Reduced response time from hours to minutes after deploying a new Mexico City after-hours call center.» Enhanced employee performance by tracking KPIs and other metrics, implementing corrective action plans and training immediately to support growth and understanding.

Boise, Idaho, United States

Assisted customers with printer device issues, including hardware and software support. Documented technical resolutions of specific issues to broaden team’s knowledge base. Mentored and trained new employees.» Pioneered HP’s STARS group, responsible for supporting Fortune 100 partners including LaserJet devices.» Initiated HP’s North American Indigo Printing Press team, supporting multimillion-dollar printing presses.» Facilitated a department move (200 employees) to a new building including phone and network systems as well as general facility management activities.» Received MVP Award for exemplary customer service.

Master Of Arts - Ma, Organizational Leadership, 4.0 G.P.A.

Bachelor Of Science - Bs, Business Administration And Management, General, 4.0 G.P.A., Summa Cum Laude, Dean'S List

Master Of Arts - Ma, Organizational Leadership, 4.0