Duncan Dickenson Email & Phone Number

London, England, United Kingdom

Build effective working relationships with residents and visitors, including meet and greetRespond to or redirect enquiries as appropriateMaintain security and safety for the residents and buildingOperate and feed into internal communication systemsLiaise with other departmental staff and management to provide a quality and timely serviceAssist the Manager with various one-off and regular projectsUndergoing Supervisor training to cover Shift Manager

London, United Kingdom

Managing situations with guests and colleagues at peer level managing upwards and downwardsPrompting guest requirements to enhance their stayProblem solving with minor information Enhanced old and implemented new procedures to increase efficiency within the teamCreated and developed ‘The Hidden Mayfair Tour’ as part of a unique experience for the guestsHave received positive comments on various platform such as Trip Advisor and Facebook

Watford, United Kingdom

Developed training both verbal and written for the day to day running of the business centreEffectively handled guest requests, complaints and compliments passing on feedback to the relevant departments Have received compliments on my level of communication from both colleagues and clients Helped maintained the physical product by liaising with various departments and following up on any issuesHave gained a reputation for being reliable and getting the work finished to a high standard

London, United Kingdom

Ensured accurate accounting and billing on business and guest accountsMaintained Guest Satisfaction Score between 90 – 100%Multitasking by using interpersonal and problem-solving skills to meet a range of guest requirements and exceed expectations Developed local and worldwide guest/agent relationships resulting in repeat business Used own initiative to cross train in other areasReviewing and identifying gaps in service provision then implementing improvements to enhance the guest experienceWorked closely with other departments during various promotional periods