Implement systems, processes, reports and improvement initiatives to drive company performanceDrive omni-channel sales efforts to achieve targets set out in the Annual Operations PlanLead production team to achieve product volume targets to meet sales demandAchieve On Time in Full (OTIF) fulfilment across our retailers, distributors and ecommerce customers

Develop and implement our e-commerce operations and tech strategy to deliver company growth goalsManage day-to-day operations to ensure that marketing, sales, finance, platform, warehousing, fulfilment, and customer care activities are all aligned and focused on sellingDrive warehouse optimisation projects to improve ideal stock holding and product availability, increase picking speed & accuracy, achieve faster delivery times and optimize cash flowDrive overall… Show more Develop and implement our e-commerce operations and tech strategy to deliver company growth goalsManage day-to-day operations to ensure that marketing, sales, finance, platform, warehousing, fulfilment, and customer care activities are all aligned and focused on sellingDrive warehouse optimisation projects to improve ideal stock holding and product availability, increase picking speed & accuracy, achieve faster delivery times and optimize cash flowDrive overall improvement in customer care through referral and reward initiatives, root cause analysis of top complaints and implementation of automation tech to rapidly resolve queries and reduce costsBuild and capacitate teams across our businesses to drive revenue, deliver on order fulfilment and continually improve our customer care promiseEstablish regular performance reviews across the businesses to monitor, report and evaluate performanceEnsure that effective policies and procedures are established and in place to drive productivity Show less

Established our e-commerce business, fulfilment operations and first sale within 3 months of joining T&OAchieved country wide sales to all 9 provinces within 5 monthsRamped up and rolled out our e-commerce business to Kenya and Nigeria – becoming the first pan-African ecommerce spirits business of its kindDeveloped country-specific business and operations models best suited to local market dynamicsWorked with the heads of departments to start and embed ecommerce… Show more Established our e-commerce business, fulfilment operations and first sale within 3 months of joining T&OAchieved country wide sales to all 9 provinces within 5 monthsRamped up and rolled out our e-commerce business to Kenya and Nigeria – becoming the first pan-African ecommerce spirits business of its kindDeveloped country-specific business and operations models best suited to local market dynamicsWorked with the heads of departments to start and embed ecommerce capabilities within the business across IT, legal, finance, marketing, creative, digital advertising, supply chain, warehousing, delivery and customer serviceDeveloped the ecommerce strategy for T&O, targeting niche markets while maintaining customer baseWorked alongside the brand managers and creative team to develop new product offerings, digital content and social media audiences in order to drive traffic to our online store and maximise conversionsDeveloped the operational design for hosting 3rd party sales on our site using existing business systemsEstablished the e-commerce operational reporting metrics, dashboard and routines for the businessAchieved a rating of 4.8 out of 5 (62 ratings) through Trust Pilot for excellent user experience and customer service Show less

Led the project to develop and implement the route to consumer strategy for our formal and informal markets in order to drive premium spirit sales in the right outlets. This resulted in the largest detailed survey of SA’s informal market liquor outlets, the prioritisation of investment into our top performing customers/outlets and the optimisation of our sales force to drive profitability per outletLed the Commercial Transformation project that delivered simpler, integrated and more… Show more Led the project to develop and implement the route to consumer strategy for our formal and informal markets in order to drive premium spirit sales in the right outlets. This resulted in the largest detailed survey of SA’s informal market liquor outlets, the prioritisation of investment into our top performing customers/outlets and the optimisation of our sales force to drive profitability per outletLed the Commercial Transformation project that delivered simpler, integrated and more agile sales and marketing activities that focused on winning at the point of sale, driving sales through our route to market partners and robustly reviewing sales results. This helped establish our Commercial “drumbeat”Co-led the implementation and embedding of Global Commercial Standards across the business with focus on Customer Planning, Outlet Execution, Rewards and Commercial Scorecarding. Commercial Scorecard was used as an example of “World Class” for international markets during rolloutEstablished Diageo Everyday Outlet Execution Standards. This laid the foundation and benchmark for our product distribution and activation activities across the On-Trade, Grocers and Informal MarketsWorked closely with our external sales force and data partners to improve the quality and accuracy of our Customer MasterData, Sales Force Automation System and Reporting DashboardsDeveloped and implemented improved quarterly Sales Force Incentive Scorecards and Review process to better align the sales teams to our commercial strategy. This strengthened the partnerships with our external sales forces and formed the basis for monthly sessions to drive and course correct our activitiesLed the successful roll-out and implementation of digital image recognition technology (Trax) across our sales force. Improved accuracy of metrics recorded in store and maximised time spent on sales activities Show less

Independent Consultant Project Lead for Supply Chain Management Organisation Design for Municipalities (2020 - 2021)Project Lead for Danone RTM Strategy (2020)Advised United Nations Economic Commission for Africa on business process reengineering (2019)Program manager for business process reengineering - Namibia Office of Prime Minister (2014 - 2016)Deputy program manager turnaround strategy - Namibia Ministry Home Affairs & Immigration (2016)Senior Manager and Head… Show more Independent Consultant Project Lead for Supply Chain Management Organisation Design for Municipalities (2020 - 2021)Project Lead for Danone RTM Strategy (2020)Advised United Nations Economic Commission for Africa on business process reengineering (2019)Program manager for business process reengineering - Namibia Office of Prime Minister (2014 - 2016)Deputy program manager turnaround strategy - Namibia Ministry Home Affairs & Immigration (2016)Senior Manager and Head of Africa Practice at FeverTree Consulting (2009 - 2013) Successfully built the Africa Practice into a sustainable and profitable Industry Focus AreaPrivate Sector Investment Marketing (agribusiness, transport, power and mining)Improved Service Line Efficiency and Product Yields at Bottling Plant by 20%Increased manganese production at Sinter Plant by 10%Reduced the turnaround times for production of passports from 6 months to 14 daysDeveloped and implemented the Business Case Methodology for MTN Store RationalizationDeveloped and implemented an Activity Based Costing Model for Alexander ForbesImplemented Asset Governance Framework to improve effectiveness of Capital Projects at BHP Billiton Show less

Education, Training and Development Officer: 2006-2007 Directed an organisation of 22 training staff responsible for training officer candidates to become first rate leaders. Achieved 100 % pass rate of officer candidates in 2006 and 2007Operations and Weapons Officer: 2000-2006Led a 28-person team of highly skilled specialists in the accomplishment of the ship’s combat missions. Responsible for making crucial and timely strategic and tactical decisions… Show more Education, Training and Development Officer: 2006-2007 Directed an organisation of 22 training staff responsible for training officer candidates to become first rate leaders. Achieved 100 % pass rate of officer candidates in 2006 and 2007Operations and Weapons Officer: 2000-2006Led a 28-person team of highly skilled specialists in the accomplishment of the ship’s combat missions. Responsible for making crucial and timely strategic and tactical decisions affecting the safety of all 120 crew. Performed as third in command of South African Navy’s first multi-million-dollar warship and selected by Board of Directors to form part of the core crew for the major warship acquisition project in Germany Show less