Duncan Hensman Apfs Email & Phone Number

Hybrid

Research, report writing and cash flow modelling for clients of Succession Wealth

Cheltenham, England, United Kingdom

Offering a professional and friendly approach, with a drive to provide focused holistic advice to help people plan for all eventualities

Cheltenham, England, United Kingdom

Main responsibilities• preparing the appropriate reports for the Financial Planner• researching products available in the market, selecting the most appropriate for the respective client’s financial position• contributing to the designing and updating of suitability letter templates to comply with current FCA, regulatory and legislative requirements

Cheltenham, Gloucestershire, United Kingdom

Main responsibilities• preparing the appropriate reports for the Financial Planner• researching products available in the market, selecting the most appropriate for the respective client’s financial position• contributing to the designing and updating of suitability letter templates to comply with current FCA, regulatory and legislative requirements• ensuring compliance procedures are adhered to at all times, escalating any breaches or concerns to the Compliance Officer in a timely manner will full and accurate information• maintaining and proactively securing product, technical, and regulatory knowledge to enhance personal performance.

Main responsibilities Meet with new and acquired clients to assist with the onboarding processattend meetings to integrate clients and understand their individual requirements as well as manage the next stages as their point of contactAct as the first point of contact for clients, understand their circumstances and requirements, and articulate how we can help satisfy their often-complex needs with appropriate advice or servicesCarry out fact finding and risk assessments to assist Financial Planners with their first meeting with new and acquired clientsCollate, process, and monitor the required documentation to ensure clients are successfully integratedQualify and monitor new business opportunities to generate new private and corporate clients for the Group, using existing relationships and connectionsattend events and contact targeted businessesHelp internal stakeholders to understand prospective client’s circumstances, requirements and personalities to increase client retentionMaintain good relationships with vendors who have sold their business to Attivo Financial PlanningUpdate and maintain client records in our back office and provider systems.

West Midlands & South Wales

Specialising in helping SME businesses implement their workplace pension scheme to ensure they are fully compliant.Providing face to face service to assess the work force and arranging the pension scheme through the Lighthouse Workplace Solutions and their Master Trust to ensure all mandatory requirements are met.Please contact me on 07773 150 812 to arrange an appointment or if you have any further questions.

Midlands & Wales

South Wales, West Midlands & East Midlands

• Manage the relationship and monitor the performance of over 200 business and commercial managers through training, coaching, presentations and ongoing support to increase the volume of business insurance leads. Within the first year of this role I identified the underperforming teams and increased their performance by 20%.• Managing a designated area including East & West Midlands, South Wales and the South West for NatWest and The Royal Bank of Scotland, including Business Banking and Commercial Real Estate Finance channels. • Manage own diary to ensure regular face to face contact with all teams to encourage continual activity. Since taking on this role I have built relationship with directors who previously did not allow access to their teams.• Developed ongoing relationships with key stakeholders of the Bank through different channels and continually influence them through use of the Bank statistics in business insurance to identify areas for improvement.• Pro actively manage the relationship of three different Brokers across England and Wales to generate income against KPI’s and budgets. Implemented action plans with Brokers where necessary.• Actively manage pipeline to ensure the customer has the best possible journey.• Gained new business through networking of existing channels to increase income.• Continuously review own and Bank performance to maximise customer opportunity, take ownership of own training and development including technical knowledge and relevant experience. • Passed my Chartered Insurance Institute exams.

Gloucestershire

Secondment Role• Provided business and financial support to business customers needs through a telephony and face to face environment to add customer value, enhance the customer experience, and drive new income opportunities.• Always delivered outstanding customer service by anticipating customer needs and exceeding their expectations.• Built valued relationships, communicated and engage with a diverse range of people.• Gained telephony communication skills and written skills to support credit applications as well as experience of working in a face to face or telephony environment and the ability to vary approach across both.• The role developed my understanding of the SME business market including financial and market concerns, needs and opportunities relevant to this segment, which in turn developed my knowledge of the Bank’s range of products and specific triggers to identify customer needs.• Have a high level of ability to use profit and loss data, balance sheet data, bank statistics and management accounts to identify cross-selling opportunities and identify warning signs about the business which needed investigating and passed my Credit Skills 1 and 2.• Knowledge of credit stewardship procedures, the risk awareness and Know Your Customer, Know Your Business procedures and the ability to manage risk to ensure the Bank’s regulatory, operational and control processes were followed consistently.• Have the ability to forge strong and lasting relationships with internal colleagues/departments & external relationships with the Local Gloucester City Council to review new business plan for grants• Proficiency in software applications including MS Excel, MS Word, CAO, CRM, Back Office

Worcester, United Kingdom

• Supporting the relationship managers to focus on customers’ needs to consistently deliver excellent service• Continually developed my capability to add value to our customers’ businesses• Gained knowledge of Credit system and processes and the knowledge of the new account opening process.• Developed sales and lead generation through developing my communication, planning and organisational skills to perform under pressure• Gained knowledge of business products and the ability to apply this knowledge to identify customers’ needs.• For new deals and renewals, worked with manager to complete all required steps with Credit, including instructing Valuations, Security, Credit Documentation• Owned the account opening process and the Right First Time form with all new customers which included checking Know Your Business, ownership of Know Your Customer and high risk processes ensuring the customer was kept up to date at all stages.• Ensured risk is taken seriously and managed it prudently to ensure customers can be confident that their banking needs were met in a professional and secure manner and to ensure that the Bank is not exposed. • During this time I passed my Professional Certificate in Banking qualification.

South & South West Uk

• Radically simplifies the business by implementing change and behaviours with key stakeholders across various branches in the South and South West. • Supported the entire Branch network, in improving the customer experience and achieving their performance targets through the deployment and coaching of key lean initiatives, with the aim to ensure the customer is always at the forefront of the business whilst increasing income and reducing waste.• Influenced Senior Branch Manger and Branch manager to ensure time is spent investing in their staff, which included structured weekly 1:1’s, coaching every week and time spent on the personal development for them and their team.• Training, coaching and supporting all levels of staff to help influence the banking network from senior branch managers through to customer support managers on the new initiatives being rolled out with Lean, this ensured completion of all tasks and the sustainability following the initial lean support in the branch. • Have completed all stages of the change process from implementing tasks, certifying behaviours, sign off and report writing, which includes setting specific deadlines, actions and owners.• Achieved an internal Bank Lean Qualifications during this secondment which was overviewed and approved by the Regional Director

Cheltenham

• Working in a Sales through Service environment selling a wide range of products including Mortgages, current accounts, credit cards and savings accounts. Working within a developing team to service our customers both face to face and over the phone. Working closely with the branch manager holding on-going meetings often being left in control of the branch staff and general running of coaching sessions to motivate and inspire the team to gain referrals and book appointments.

Gloucestershire

• Advising and selling regulated Savings and Investment products. Working in a competitive market to gain the trust of clients, I was selling a range of investments such as Investment ISA’s Investment & Portfolio Bonds and Capital Guaranteed Bonds. • Covering three branches and working with all staff to gain referral business, running on-going coaching sessions and holding weekly 1:1 meetings with all sellers and branch managers.• During this role I passed my Certificate in Financial Services 2.

Gloucester, United Kingdom

• Selling Mortgages on an advice and non advice basis, Protection and General Insurance range to the general public via face to face and telephone appointments, with the need to be pro active to consistently hit targets on a weekly basis. • Providing support to customers from point of sale to mortgage completion, including dealings with surveyors, estate agents and occasionally solicitors.• Working closely with staff including on going training to ensure appointments are made and business opportunities are identified.

Education record

CII

Foundation In Insurance

Foundation in Insurance

Professional Certificate In Banking

Professional Certificate in Banking

Certificate Of Financial Advice 2, Pass

Certificate In Mortgage Advice And Practice - Cemap 1, 2 & 3

Hnd Business Management

Business management

Pensions Certificate In Auto Enrolment, Auto Enrolment, Pass

Ro1, Ro2, Ro3, Ro4, Ro5, Ro6, Pass

Chartered Financial Planner, Advanced Diploma In Financial Planning, Chartered

Investment, Tax, Estate, Protection, Pension planning AF1 AF4 AF5 AF6