Duncan Atkinson Email & Phone Number

Bracknell, England, United Kingdom

Bracknell, England, United Kingdom

• As the Global Licensee Implementation Specialist, I have worked with a global network of licensee operators, where I have provided support and guidance to licensees worldwide to ensure a seamless implementation of.
• Collaborating with cross-functional teams to develop and implement strategies to onboard new licensees and provide ongoing support.
• Acting as Program Lead for onboarding and converting a key Corporate European Market into a Licensee market.
• Assisting licensees with product setup and configuration, training and ongoing support to ensure optimal product usage.
• Identifying and troubleshooting technical and operational issues with licensees and working with internal teams to resolve them in a timely manner
• Collecting and analysing data to monitor the performance of licensees and provide recommendations for improvement

United Kingdom

• As a Local Market Operations Manager, I performed following tasks and accomplishments:I have strengthened business relationships and promoted brands within communities throughout the territory by spearheading area.
• Achieved a record high Net Promotor Score in 2020, finishing the year at 60.5%, 8.9% above 2019 by overseeing local market business area.
• Reduced headcount and cost by restructuring and directing a new team of direct and indirect reports.
• Led and implemented processes and best practices throughout the UK local market territory that resulted in improving operational and revenue performance.
• Optimised revenue per unit, utilisation, and customer service by overseeing commercial calls and fleet plans within the territory.
• Maximised operational and revenue performance of assigned locations by collaborating with area managers and heads of local markets.

Bracknell, Berkshire, United Kingdom

• As a Strategic Van Operations Manager, I performed following tasks and accomplishments:Oversaw B2B sector of the UK Van Rental Business through management of national operations manager. Provided project management.
• Opened the first Commercial Vehicle Supersite, which leads to a growth of 200 additional units being on rent within 3 months.
• Achieved sustainable growth across all segments through development of van operating processes and procedures in the UK.
• Maximised operational efficiencies by leading and co-ordinating strategic initiatives.

Isando, South Africa

• As a National Administration Manager, I performed following tasks and accomplishments:Motivated the team to deliver optimum results by developing, implementing, and administering monthly incentive pay-outs.Here are.
• Assisted business in retaining prime locations in top 6 Airports through development of a forecast model.

Isando, Johannesburg

• As a Black Belt Project Analyst, I performed following tasks and accomplishments:Utilised LSS tools for the management of both strategic and improvement (LSS) projects across all of the Rent a Car business. Conducted.
• Steered the acquisition of Budget car rental brand in Southern Africa to align Southern Africa with the global Avis Budget brand and strategy.

Isando, South Africa

• As a Lean Six Sigma Project Analyst, I delivered solutions for identified gaps within the business by cultivating robust relationships with all levels.Here is my key accomplishment:
• Ensured smooth execution of strategic and improvement projects across all of the Rent a Car business using LSS tools.

Eagle Vale, Colorado, United States Of America

Chartered Manager, Level 5 Diploma, Leadership And Management, Distinction

Black Belt, Lean Six Sigma

Certificate, Project Management (Pmbok)

Bachelor Of Arts (Ba), Graphic Design

Matric

Activities and Societies: Honours: Matric Executive, House Captain, and Sportsmanship Award