Duncan Maxwell Email & Phone Number

Windsor, Berkshire, Gb

Windsor, Berkshire, Gb

Colchester, Essex, Gb

London, Gb

Imparta helps companies to achieve significant and lasting improvements in sales, marketing and service, by combining researched content with a deep understanding of how adults learn, and why most training doesn't achieve its goals. We aim to stand out in an industry that too often fails to deliver on its promises.http://www.imparta.com/index.php/en/us/people• A member of the Senior Management Team, reporting directly to the CEO, developing the business strategy, and aligning the business and IT objectives to provide business solutions.• Leading a team of technical staff, managing IT operations, as well as the creation and management of the IT budget.• Supplier/3rd party management for a variety of IT services including cloud-based solutions such as Mimecast for email continuity, as well as hardware, software, telecommunications contract negotiations.• Project management and implementation of new IT initiatives including the migration from an analogue Avaya phone system to a Mitel VoIP solution integrated with Microsoft OCS/Lync to provide unified communication, combined with the upgrade of the corporate email system from Exchange 2003 to 2010 to take advantage of features such as unified messaging, leading to an improved remote worker experience by also providing audio and web conference capabilities.• Responsible for the implementation of a business-tailored CRM solution including customisation of forms, dashboards and reports to provide both the management team with accurate forecasting, as well as the Sales team with an effective client management tool.• Modernisation the infrastructure allowing the adoption of new features to minimise downtime including a 24/7 infrastructure monitoring and alerting system, System Center Virtual Machine Manager for zero downtime during Live Migration, and redundancy through NIC Teaming, Distributed File Server replication, and Replica Servers.

• Reporting to the Chief Operating Officer, responsible for ICT strategy and budget (£1m+), day-to-day operations, including 3rd party supplier management.• Working with key areas of the business to ensure their long term goals were met by the resources in ICT and within budget.• Project & Contract Management including an Audio Visual Upgrade Project (£135k) to improve the usability and flexibility of the AV Systems in the Front of House area.• Recruitment and management of a team of seven staff, made up of contractors, permanent, technical, and non-technical staff. • Implementation of VMWare Infrastructure 3.0 to allow increased server availability and improve responsiveness to new application/server requests, migrating legacy systems into the VMWare environment.

In

• Heading up the Executive Support Team provided infrastructure support role for 800+ users.

• Outsourced to the IT department, sole analyst on the Service Desk supporting 100+ users.• Introduced an effective Service Desk where one had not previously existed.

• Head Office and hotel network and infrastructure support.

Bachelor Of Arts (Ba), Business Information Systems

'A' Levels: 14 Points, Computer Studies, Maths, & Economic