Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.Hire and train staff to provide excellent service to patrons.Create effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours.Set and enforce quality and safety controls.Ensure licences are updated.Work with diverse personalities both on… Show more Manage the business aspects of the bar, such as keeping a current liquor license, negotiating supplier contracts, taking inventory and reordering supplies, managing budgets, and setting goals.Hire and train staff to provide excellent service to patrons.Create effective schedules and quickly resolving conflicts to ensure that bar is well staffed during peak hours.Set and enforce quality and safety controls.Ensure licences are updated.Work with diverse personalities both on the staff and patrons.Plan and take part in promotional events.Diffuse tense situations between patrons or staff members to prevent possible safety or legal issues, ejecting unruly persons, if needed.Maintain a fun, safe atmosphere for patrons. Show less

• Oversee a team of up to 12 customer service professional assisting customers.• Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.• Provided an elevated customer experience to generate a loyal clientele.• Operated a cash register for cash, check and credit card transactions with 100% accuracy.• Preserved a perfect attendance record for 7 months.• Resolved all customer complaints in a professional manner while… Show more • Oversee a team of up to 12 customer service professional assisting customers.• Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.• Provided an elevated customer experience to generate a loyal clientele.• Operated a cash register for cash, check and credit card transactions with 100% accuracy.• Preserved a perfect attendance record for 7 months.• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.• Completed documentation and logs each day and generated weekly reports detailing activities.• Researched complex problems and resolved issues in a timely manner.• Dedicated to continuously improving sales abilities and product knowledge.• Stocked and replenished merchandise according to store merchandising layouts.• Helped drive sales goals and achieve monthly quotas. Show less