Duncan Morrison Email & Phone Number

I have always believed that the right service comes from the right people. Having worked as a Case/Account Manager for over 20 years, I can say that I have learned how to be that right person.In a professional role, I can bring the following to the table:- Case/Account Management experience in multiple CRMs- Supervisor Experience in managing small and large teams- Exceptional vocabulary with a BA in English- Customer Service skills from B2B, B2C, and beyond- Microsoft and Google Suite Experienced - Proofreading, editing, and document preparation- Executive Assistance ExperienceCalm, cool, and collected. Being able to meet deadlines and create an environment that flourishes.A team member who is more than a cog in the machine.Support for the team in their time of need.All skills I have learned from being a father and a gamer. "All We Have to Decide Is What to Do with the Time That Is Given to Us" - GandalfAs a Case Manager at LifeRoc Capital, I managed the process of life settlement nationwide, handling over 200 cases in our proprietary system, ordering and following up on hundreds of medical records, verification of coverage, and carrier documents, and communicating with dozens of sources and sales representatives. I also maintained and migrated the back-end files and storage of over 1000 cases, ensuring data accuracy and security.With a BA in English and an AA in English, I have exceptional vocabulary, proofreading, editing, and document preparation skills, which I have applied in various customer service roles, from B2B to B2C, and beyond. I have also supervised and trained small and large teams, using sales tactics, relationship building, and external communications to promote our services and retain our clients. I am currently pursuing IT certification and additional credentials to enhance my professional development.