Duncan Mosely Email and Phone Number
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Experienced senior leader in the Financial Services industry, with a passion for solving complex business problems and leading teams through significant change – focussing on the customer and resolving sensitive commercial issues.Equally adept at driving new market developments and turn-around opportunities, by understanding and defining the core purpose for change, prioritising issues to create clarity and direction and designing operational structures to succeed.Focused on creating the right mix in teams to deliver the business goals, seeking out and developing talent and empowering them to drive through sustainable change.Belief in the power of collaboration across individuals, functions and organisations to bring fresh ideas to shift entrenched attitudes in a traditionally risk averse regulated industry.
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Chief Operating OfficerGuardian Financial Services Jan 2020 - PresentLondon, London, Gb
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Operations DirectorGuardian Financial Services Mar 2016 - Jan 2020London, London, Gb
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Director Of Corporate DevelopmentPrudential Assurance Nov 2014 - Jan 2016Fenchurch Street, England, GbReporting to the UK Capital and Commercial Director – responsible for setting the strategy and business plan for Prudential’s joint ventures, partnerships and strategic investments.Primary objective to define how Prudential UK could enter new markets - setting and agreed market strategy and positioning; selected strategic partners to accelerate market entry and defined end-to-end operating model for launch. -
Service Development Director & Bulks Operations DirectorPrudential Assurance Jul 2012 - Oct 2014Fenchurch Street, England, GbReporting to the UK Operations Director – responsible for developing the medium to long-term customer service proposition. Primary objective to modernise Prudential’s customer service proposition. Changed the focus from traditional service measures to customer outcomes, introducing Net Promoter Score and Customer Effort as primary metrics. Led the design of Prudential’s Customer Service Target Operating Model, driving £50m investment and delivering sustainable improvements in Prudential’s Net Promoter Score.
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Managing Director - Prudential Process Management Services (India)Prudential Assurance Oct 2010 - Jul 2012Fenchurch Street, England, GbReporting to the PPMS Board – responsible for leading Prudential’s captive offshore services business in Mumbai, India. Primary objective to redefine the role of Prudential’s offshore captive, which had lost its focus following a significant outsource deal with Capita. Successfully refocused and reenergised the business, setting a clear strategy and gaining strong colleague engagement – opening up new service lines in the UK and Asia and reducing staff attrition from 38% to < 20%.
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Strategic Sourcing Director & Business Director InsurancesPrudential Assurance 2007 - Oct 2010Fenchurch Street, England, GbReporting to UK Finance Director – responsible for leading Prudential UK’s Strategic Sourcing team and managing the UK’s Insurance PartnershipsRedefined the operating relationships with Discovery, successfully restructuring the joint venture to enable the purchase of Standard Life Healthcare. Re-established the value of the General insurance partnership with UK Insurance and created a Strategic Sourcing function that was fit for purpose for a UK life and pensions business.
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Head Of Marketing & Head Of Sales (Interim)Lincoln Financial Group 2005 - 2007Radnor, Pa, UsReporting to the Business Development Director – responsible for creating and delivering a new market proposition (Lincoln Retirement Income) to meet Lincoln’s growth aspirations, establishing: the overall market opportunity; the customer and distributor proposition and championing the proposition and business case through the UK executive committee.Defined and executed the distribution strategy: identifying the target IFA audience; designing the Sales and Marketing organisational structure and recruiting the leadership for new Sales and Marketing teams. -
Distribution Proposition & Partner Selection (Interim)Resolution 2005 - 2007UsReporting to the Customer Management Strategy Director – developed the overall proposition and business case to retain and grow the value achieved from Resolution’s captive customer base.Partnership Selection - developed and executed strategy to identify, select and negotiate commercial terms with direct marketing product providers and distribution partners (IFA). -
Commercial Negotiations (Interim)Prudential Assurance 2004 - 2005Fenchurch Street, England, GbReporting to the Strategic Sourcing Director – responsible for developing the Strategic Sourcing operating model including: establishing an Account Management structure and developing the commercial negotiation team to support negotiation of revenue generation partnerships.
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Head Of Market Strategy - Ppp Lifetime CareAxa Life 2003 - 2004Paris, Fr, FrReporting to the Managing Director of PPP Lifetime Care Plc. – responsible for Sales, Marketing and Customer Services for the market leader in the long-term care insurance market. Delivered a fundamental review of the long-term care market – recommending changes to market strategy, including withdrawal from the pre-funded market. Developed and executed distribution strategy ensuring clear understanding of current and future distributor segmentation, broader market / PR development requirements and sales team structure. -
Head Of Business DevelopmentAxa Life 2001 - 2004Paris, Fr, FrReporting to the Business Development Director / Marketing Director of AXA Life – responsible for identifying, negotiating and executing large-scale distribution / Bancassurance partnerships.Successfully led the team through a period of significant uncertainty and change – delivering a complete refresh of the team whilst maintaining momentum towards business goals. Challenged the established strategy – resulting in a significant change in proposition and approach to market.
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Operations DirectorAxa Life 1999 - 2001Paris, Fr, FrReporting to the CEO of AXA Online responsible for executing the customer service proposition.Designed the end-to-end customer experience through the online portal and offline channels – ensuring consistent service delivery through multiple partners and channels. Leading the selection, negotiation and development of key operational partnerships incorporating banking (Woolwich Bank), stock broking (Barclays Stockbrokers) and a fund supermarket.
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Independent ConsultantIndependent Consultant 1994 - 2000AXA: 1999 to 2000 – AXA’s Direct to Consumer strategy: restructured the Appointed Representative salesforce; developed the e-commerce strategy; and formulated the Corporate Partnerships strategy.NatWest: 1999 – led a multidisciplinary team to overhaul the regulated salesforce’s operational and controls environment to improve quality of sales activity following adverse FSA inspection.Claritas (UK) Ltd.: 1997 to 1999 – worked with the executive team to define a new marketing data consultancy proposition.NatWest Regulated Sales: 1996 & 1998 – led multidisciplinary teams to design and implement two generations of NatWest’s salesforce remuneration package.Action Aid ntt: 1998 – completed a fundamental review of the 5-year strategy for Action Aid’s telephone fundraising team, including business growth options by fundraising for non-Action Aid charities.NatWest Direct: 1996 to 1997 – worked with executive team to launch NatWest Life’s direct marketing business, achieving first year sales target of £100m. Designed and launched direct offer life insurance product. Established lead management processes between the direct operation and the sales force.Britannia Building Society: 1996 to 1997 – successfully worked across Britannia and Acxiom to outsource the customer help-line operation behind Britannia’s Members Loyalty Bonus proposition.NatWest Regulated Sales: 1994 to 1995 – led business work-streams for the replacement of NatWest’s automated point-of-sale applications. Successfully completed sales productivity review: identifying key drivers and target sales process to achieve long-term productivity within the Bancassurance model.
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Business ConsultantPearl Assurance 1991 - 1993
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Senior Business AnalystLloyds Tsb Bank 1988 - 1991London, England, Gb
Duncan Mosely Skills
Duncan Mosely Education Details
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University Of HertfordshireBusiness
Frequently Asked Questions about Duncan Mosely
What company does Duncan Mosely work for?
Duncan Mosely works for Guardian Financial Services
What is Duncan Mosely's role at the current company?
Duncan Mosely's current role is Chief Operating Officer at Guardian Financial Services.
What is Duncan Mosely's email address?
Duncan Mosely's email address is du****@****u.co.uk
What is Duncan Mosely's direct phone number?
Duncan Mosely's direct phone number is +4420700*****
What schools did Duncan Mosely attend?
Duncan Mosely attended University Of Hertfordshire.
What are some of Duncan Mosely's interests?
Duncan Mosely has interest in Economic Empowerment, Civil Rights And Social Action, Environment, Poverty Alleviation, Human Rights, Animal Welfare.
What skills is Duncan Mosely known for?
Duncan Mosely has skills like Stakeholder Management, Financial Services, Outsourcing, Change Management, Business Transformation, Insurance, Strategy, Management, Business Development, Business Analysis, Business Process Improvement, Pensions.
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