- Redesigned and developed a new website from the ground up, incorporating modern design principles and user experience best practices.- Integrated and maintained functional forms and JavaScript elements within the website.- Built and implemented a functional "under development" page to maintain an online presence during the redesign process.- Managed ongoing website content and imagery updates, ensuring consistency across all platforms.

- Upgraded apps from legendary Rails 5 code to current Ruby and Rails versions while fixing the new syntax changes and keeping the frontend dependency tests passing and ready for staging.- Added Stripe Payment API to the Rails backend of our mobile app after successful database migrations using PSQL and Rails Active Record while not affecting the original schema.- After upgrading, use the current HotWire and Turbo Rails 7 recommended frontend modifications to allow for a smooth transition with minimum CSS errors.- Added RSpec testing for the additional models and controllers needed for the Stripe API implementation while also using FactoryBot Gem to create the testable user accounts.- Fluently working with GitHub Codespaces, fulfilling pull requests, and running proper QA and exploratory testing practices for unresolved issues and pull requests.- Used Docker for all codespaces and helped with any development experience bugs by using the team Mob Programming technique.- I constantly improved day-to-day as a developer by making sure to take one-on-ones with every senior developer I had the opportunity to go over my day's work with and see how or if I could improve any recent commits.

- Opened and maintained customer accounts by recording account information.- Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.- Maintained financial accounts by processing customer adjustments.- Prepared product or service reports by collecting and analyzing customer information.- Contributed to a team effort by accomplishing related results as needed.- Managed large amounts of incoming calls.

- Promoted to Sales Manager (August 2013) after exceeding sales targets and demonstrating leadership qualities as a Part-time Sales Associate.- Sold merchandise to customers by following GNC's prescribed selling methods and ensuring excellent customer service.- Managed the store's inventory within GNC guidelines. Received, checked, and shelved all merchandise orders. Confirmed all purchase orders.- Adhered to GNC's quality control program for stock rotation, infestation control, outside inspections, and all maintenance problems. Was responsible for keeping the store clean and uncluttered.- Managed work schedules within established budgets and established corporate guidelines for optimal store coverage.- Hired, trained, disciplined, reviewed, and terminated employees; consulted with Human Resources for all rehires and terminations. This includes completing required new hire paperwork, and all warning and discipline documentation.- Implemented all appropriate merchandising information in an accurate and timely manner, ensuring the company's standard of store presentation.- Was responsible for managing the operations, staffing, and sales/profit goals in the store and for ensuring total compliance with all store operation policies.

- Demonstrate superior product knowledge in assisting customers.- Answer product-based questions using knowledge from GNC online and in-store training.- Sell merchandise and interact with customers according to GNC standards.- Receive, check, and shelve merchandise.- Keep store clean and uncluttered.- Complete customer transactions using the POS register and GNC Tablet.- Perform register store open/close functions and bank deposits.