Duncan Muthama Email & Phone Number

Nairobi Kenya

• Developing and implementing IT policy and best practice guides for the organization
• Ensuring the Call recording, monitoring and health metrics (CPU, RAM and HDD) maintains a 99.99% uptime and right thresh-hold
• Perform Add/Move/Change telephony configuration requests for agents performing inbound and outbound calls
• Overseeing and determining timeframes for major IT projects
• Ensure compliance with all voice procedures including IVR, Inbound voice calls
• Managing and reporting on allocation of IT budget

Nairobi

Evaluates system potential by testing compatibility of new programs with existing programs.Evaluates expansions or enhancements by studying work load and capacity of computer system.Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action.Confirms program objectives and.

Nairobi

Advising users on new applications based on the requirements of the applicationsEnsures data security on both local and wide area networksTrain new staff on new systemsInvolved in computer security to enhance performance Reporting to System administrator and other assigned duties

Nairobi

Provide every day administration support including answering calls, transferring calls, proofreading, data entry, distributing incoming mails, processing outgoing mails and operating printers, fax and copiers. Maintain accurate and complete documentations for company policies and procedures. Prepare data spreadsheets, charts, graphs, and other documents as.

Bachelor'S Degree, Computer And Information Systems

Computer Science