Duncan Mwangi Email and Phone Number

As a Digital Marketer, I excel in developing and implementing innovative strategies and content to drive online growth and engagement. In recognition of my efforts, I received the Creativity Award for the year 2023. Recently, I was also commended by the Group Managing Director for achieving outstanding performance in social media growth, which resulted in 44% of our clients discovering us through social media.

As a Customer Service Officer, I delivered exceptional service, earning recognition for my ability to resolve issues promptly and effectively. I developed strong communication skills and built rapport with customers to exceed their expectations.In this role, I handled inquiries, resolved complaints, and provided product/service information efficiently and professionally for the Membership department. I excelled in multitasking in fast-paced environments, ensuring customer needs were met on time. My commitment to delivering excellent customer service resulted in positive feedback and repeat business.

For the one year, I worked at Safaricom, I achieved success in serving as the main point of contact for customers, addressing inquiries, resolving issues, and providing product/service information promptly and professionally. I excelled in responding to customer inquiries through various channels, including phone and email, ensuring timely and accurate responses.