Duncan Nyamamba Email & Phone Number

Nairobi County, Kenya

Nairobi County, Kenya

My key roles are as below : -onboarding clients following established policies and procedures.· Business development by increasing earnings for corporate banking, facility uptake, and utilization of bank products through cross-selling.· Advising clients on their personal financial needs and objectives by analyzing their financial needs and objectives.· Manage client relations in terms of growth and retention.· Resolve customer complaints quickly and effectively.· Collect vital data relevant to the Bank’s account opening requirements from new customers.· Drafting corporate credit proposals and making recommendations to the credit committee.· Follow up on credit proposals, letters of offer, excess requests, notification of excesses, and securities with the Credit department.· Monitor relationships and attend to all queries relating to relationship accounts.· Maintain quality corporate asset and liability books by ensuring timely collection of arrears and excesses.· Actively support deposit mobilization initiatives.

Nairobi, Kenya

Supervise central clearing and central bank operations.Leave management and staff retention. Manage mobile banking and Internet banking setup, support, and maintenance.Handle banks' wallets, including Mpesa B2C, C2B, B2B, Float management, and reconciliation.Onboarding, support, and reconciliation of Pesalink and alternate channels.management of Moneygram and Western Union in partnership with Post Bank for all MEB branches. Member of the visa card team that supports, settles, and runs the cars portal for all branches. Oversee KRA accounts collection, reconciliation, remittance, and settlement.Ensure smooth account opening and maintenance procedures.Maintain branch services to meet organizational standards.Foster a conducive environment for staff retention, motivation, and attraction.

Mombasa

Served as the acting Branch manager for a period of 3 years cumulatively. Coordinated and managed branch operations, including sales, marketing, and customer service.Identified and developed new business opportunities, and cross-selling bank products.Achieved targets for ROI, new customer acquisition, and branch market share.Implemented efficient work methods and processes to improve bank operations.Assisted with branch coordination and acted as the main contact person for customers.Managed deposits and non-funded income growth in units.Promoted a corporate culture of ethical practices and good corporate citizenship.Ensured efficient maintenance and optimal use of bank resources and assets.

Nairobi , Kenya

Ensured high levels of customer experience through service availability.Processed cheque clearing and managed cash at the teller level.Built and managed relationships with different account relationships.Processed and grew term deposits within the branch.

Master Of Business Administration - Mba, Operations Management And Supervision

Bachelor Of Science (B.Sc.), Physics

Activities and Societies: Physics Club (NUPA) Degree Honors in Bachelor of science (Physics Major)

Cisco Certified Networking Associate, Networking, Certificate

Kenya Certificate Of Secondary Education

Activities and Societies: Physics Club Football Team Kenya Certificate of Secondary Education