Duncan E. Phillips, Mba Email & Phone Number

Manchester, Nh

Salem, Massachesetts

Oversight of a $2 million continuous improvement initiative (Albright Read Institute) that supported NSMC’s overall commitment to process improvement science; project outcomes include:- 100% of clinical medical staff participating in a standardized daily clinical round- Implementation of a Congestive Heart Failure clinical pathway which dropped CHF LOS index below 1.0- 30% reduction in Hospital acquired Clostridium Difficile (C. diff) rate from 2016-17 - Integration of a Goals of Care process enabling hospital staff to have full visibility of the patient’s end of life decisions and desires- Developed a medication reconciliation process that increased overall patient medication list reliability by 21%Prepared and led 5-day Kaizen events on improvement topics such as; Foley catheter utilization, ED to inpatient transfer, OR turnaround time reduction and patient discharge setup reduction Developed a Six Sigma science & research training program for clinical leaders to expand their PI knowledge to include robust statistical analysisDeveloped and instructed an Advanced Lean training curriculum to provide instruction for senior clinical staffSupported Radiology business leaders in their Epic healthcare information system transition

Salem, Ma

Developed a comprehensive Lean Six Sigma leadership program that trained over 300 clinical providers.Provided Lean Six Sigma mentoring for clinical leaders who successfully completed over 100 process improvement projects that included, but limited to:- Reducing patient wait times in Interventional Radiology outpatient clinics- Decrease radiation exposure for children receiving CT scans to diagnose appendicitis- Hand Hygiene compliance - Inventory reductions / Space creationProvided training and mentoring to develop Process Improvement Champions who conducted an organizational wide PI training class for over 3000 employeesDeveloped a Six Sigma / Process Improvement Science & Research training program for clinical leaders to expand their PI knowledge to include robust statistical analysisProvided mentorship and coaching for clinical leaders participating in Partners wide Clinical Process Improvement Program (CPIP)

Greater Boston Area

Developed curriculum for a nationally acclaimed process improvement initiative for the largest hospital in the state of Qatar.Provided Lean Six Sigma training for over fifty physicians for the leading hospital in the state of Qatar

Boston, Massachusetts

Project Manager for the Radiology Medical Imaging IT group. Implemented Lean Six Sigma methodologies and data analysis for use in process improvement activities; including: Kaizen, DMAIC, Value Stream Mapping, 5S, Visual Management, FMEA and Root Cause Analysis.Reduced the median patient wait time in the Cross Sectional Interventional Radiology (CSIR) outpatient scheduling process by 25% using Lean / Toyota Production principles.Designed and instructed a Foundations of Lean Healthcare curriculum which aligned key components of lean transformation to the healthcare environment; including:- Intro to Lean Healthcare- Visual Management and 5S- Standardize Work

Collaborated on the development and deployment of a global Lean Six Sigma continuous improvement initiative that achieved $21 million dollars of savings in 2006 – 2007.Project leader of a Six Sigma Black Belt project that improved commercial waste water treatment facility which enabled the company to successfully negotiate its waste water permit.

Master Of Business Administration (M.B.A.)

Ba

Activities and Societies: Phi Beta Kappa

Associate, General Studies