Duncan Pickard Email & Phone Number

Calgary, Alberta, Canada

As a strategic Accounts Manager, my role includes the facilitation, retention, and prospecting of exisiting and new partnerships in the construction and oil and gas industries. This portfolio of major international trade events, including the largest event of its kind in North America, the Global Energy Show & Conference. GES is a cornerstone event of the global energy industry and has taken place in Calgary for nearly sixty years.• Ensure customer satisfaction through excellent service delivery; Maintain customer service orientation in a dynamic setting with frequent interruptions.• Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up selling and cross selling.• Interact and coordinate with the sales team and other staff members in other departments working on the same account.

Greater Calgary Metropolitan Area

My role as Strategic Contracts Account Manager, is to facilitate the telecom construction needs and solutions for one of Canada's top tier one cellular carriers in all of Western Canada . Our team provides wireless telecommunications construction, network engineering and integration solutions, electrical services, in building DAS solutions, tower and steel fabrication, and investment recovery. My position is the first point of contact and corporate liaison for one of our major carriers as they develop and expand in western Canada. I work directly with project managers, contract negotiators, delivery specialists, procurement teams, engineering teams, and decision-makers for telecom site upgrades and new build developments. I am also accountable for business development and company presence development in Western Canada.

Calgary, Canada Area

The focus was in the Telecommunication field, and delivering streamlined, and customized communication solutions. We delivered Fibre solutions, Wireless Infrastructure, Broadband Wireless, and DAS systems. Our reach to numerous industries and sectors has illustrated the company skill and diversification. The team cohesiveness and vision has demonstrated our mutual success. I am Accountable for new business development through cold call campaigns. The handling and facilitation of incoming new business leads and Inquiries. And the resurrection of Ghost accounts and dormant clients from Newfoundland to British Columbia.

• Ensure customer satisfaction through excellent service delivery; Maintain customer service orientation in a dynamic setting with frequent interruptions.• Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up selling and cross selling.• Interact and coordinate with the sales team and other staff members in other departments working on the same account.• Exceeded Global Petroleum Show 2015 Sales Target by $255,000.00 and sold $640,000.00 worth of Sponsorship opportunities and expecting to exceed Sales Target for 2016.• Serve as a client representative to other departments, collaborating with technical support, product development, sales, marketing and accounting.• Take on account management duties with new sales clients ensuring attainment of requirements and frequent contact in first year as customer.

• Single-point-of-contact for high level construction executives and on site contractors for residential and commercial construction projects.• Assisted with scheduling and deliveries to work sites, helped trouble shoot issues in the field.• Initiated contact with potential clients, communicating service and product offerings, special orders, and availability.

• Consulted with new and existing clients regarding their immediate or future vehicle needs.• Planed and scheduled consultations, examined the customers target budget, administered a needs assessment, facilitating product testing and demonstration, communicating custom modifications, negotiating and arriving at deal using constructive, parallel thinking, qualifying clients into their appropriate budget and vehicle requirements, and closing sale.

General Business Diploma, International Business/Trade/Commerce

Activities and Societies: Student Council, Employee of Wyckham Student Centre

Advanced Academic Dimploma