Duncan Pratt-Stephen Email and Phone Number
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Duncan Pratt-Stephen is a Director of Customer Success North America at Hibob at HiBob. He possess expertise in social media, social media marketing, social networking, facebook, start ups and 15 more skills.
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Senior Director Of Customer Success, North AmericaHibob Jul 2024 - PresentNew York, Us
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Director Of Customer Success North AmericaHibob Sep 2020 - Jul 2024New York, Us
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General Manager (U.S.)Mention Feb 2019 - Sep 2020Paris, Fr-Developed and managed the U.S. office from the startup stage to scaleup stage by optimizing human resource function (health insurance, office lease, benefits suite, and localized Human Resources best practices).-Researched, analyzed, and scaled vendor relationships for the U.S. market.-Built strong connections between Paris headquarters and the U.S. office by standardizing global Sales/Customer Success processes leading to a more efficient model for growth. -Served as primary advocate on global decisions for the U.S. Market. -
Head Of Customer Success (U.S.)Mention Sep 2016 - Sep 2020Paris, Fr-Launched and nurtured the current mid-market lifecycle for global SaaS software (Onboarding, Maturation, NPS, Support Experience, Renewals, and Upsells/Cross-Sells).-Developed robust training programs, on a global level, for: Account Management Customer Support Transactional Plan Management General Product Database-Drove Customer Success results facilitating company acquisition in 2018 by exceeding retention and up-sell targets.-Directed and grew the Customer Success team into a high-performance team consistently exceeding KPI-Managed national/international markets including U.S., Canada, New Zealand, and Australia.-Implemented and expanded current customer care systems for the global team.
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Account ManagerMention Dec 2015 - Sep 2016Paris, Fr-Managed all transactional and mid-market plans in the U.S. market.-Worked with a broad variety of clients ranging from SaaS, Healthcare, Retail, E-Commerce, to FinTech.-Managed and nurtured the company’s largest global clients -Consistently exceeded targets for retention and upsells.
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Marketing ConsultantMain Street Hub Dec 2014 - Nov 2015Austin, Tx, Us-Member of the sales team selling small business online solutions.-Demoed product strategies using social media sites: Google, Yelp, Facebook, Twitter, and Foursquare.-Evaluated small businesses' social media strategies and advise on productimplementation. -
Social Media ManagerNorth Fork Web, Inc. Nov 2013 - Dec 2014-Execute and monitor social media campaigns for small businesses-Platforms used: Facebook, Twitter, Instagram, Pinterest and Houzz -
Summer InternHyfn Jun 2014 - Aug 2014Los Angeles, Ca, Us-Developed in-depth analyses of clients’ competitive space, which ranged from website strategy to identifying social ad buying trends-Collaborated on tactics for social media/marketing strategy-Created presentations of competitive analyses performed -
Supervisor Of Photo And Video PromotionsCamp Alvernia Jun 2012 - Aug 2014-Managed video and photography program, which maximized the amount of advance camper registrations-Developed promotional videos-Redesigned camp newsletter utilizing Pages
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Marketing InternLivehotspot Nyc Jan 2014 - Jun 2014-Identified and implemented creative strategy to grow concierge business -Launched e-mail marketing campaign utilizing MailChimp
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Alumni MemberA Midwinter Night'S Dream Mar 2007 - 2014-Help raise awareness and funds for ALS -Help current members execute annual gala. -The grassroots organization raised 2.5 million to date.
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BloggerFashion Art And Music Jan 2013 - Oct 2013-Blogged on current Hip-Hop music scene-Developed following through weekly posts
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Social Media ManagerNightup Mar 2013 - Aug 2013-Directed social media program from beta stage to launch of mobile application-Performed research on the nightlife industry to improve company’s social media presence-Increased social media presence by 50%, utilizing Twitter, Facebook and Instagram
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Street Team MemberShaw Promotion Oct 2010 - Oct 2012-Deployed and activated marketing campaigns at street level events.
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Camp CounselorCamp Alvernia Jun 2005 - Aug 2011
Duncan Pratt-Stephen Skills
Duncan Pratt-Stephen Education Details
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Fashion Institute Of TechnologyMarketing And Communications
Frequently Asked Questions about Duncan Pratt-Stephen
What company does Duncan Pratt-Stephen work for?
Duncan Pratt-Stephen works for Hibob
What is Duncan Pratt-Stephen's role at the current company?
Duncan Pratt-Stephen's current role is Director of Customer Success North America at Hibob.
What is Duncan Pratt-Stephen's email address?
Duncan Pratt-Stephen's email address is du****@****bob.com
What is Duncan Pratt-Stephen's direct phone number?
Duncan Pratt-Stephen's direct phone number is +151652*****
What schools did Duncan Pratt-Stephen attend?
Duncan Pratt-Stephen attended Fashion Institute Of Technology.
What skills is Duncan Pratt-Stephen known for?
Duncan Pratt-Stephen has skills like Social Media, Social Media Marketing, Social Networking, Facebook, Start Ups, Digital Marketing, Event Management, Marketing Strategy, Digital Media, Blogging, Microsoft Office, Event Planning.
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