Duncan Reid Email and Phone Number

Skills & Achievements:• Lead and managed the live installation, configuration and deployment phases of major investment system project and 2 major upgrades (Temenos T24 G14>R08>R12) communicating daily with onsite and offsite vendors and contractors and management stakeholders, introducing new test software pre-deployment process.• Line managed team of onsite development contractors, liaising with Technical Management confirming and signing off of invoices for completed work and expenses ensuring budgetary control.• Lead and managed the upgrade of Production and DR environments to IBM JS12 BladeCenter facilitating faster performance for both user and batch processes.• Introduced and lead critical business test system hardware and software upgrade using IBM P740 and DS4700 SAN extension to upgrade older technology resulting in faster test time turnaround.• Delivered Production, DR and continuous Test environments for both project and BAU related assignments, negotiating and agreeing Test environment scheduling regularly minimising unplanned downtime.• Managed and developed 5 staff in the Infrastructure Support Team whose duties included Investment Application, Oracle database, AIX operating system and IBM hardware support. Motivated team providing direction, leadership, coaching and continual support aiding individual promotion.• Delegated the management of Oracle database upgrade assisting the development of staff.• Managed issues and problems full life cycle maximising positive outcomes communicating with offshore vendor, deploying fixes through SIT, UAT to live.

Responsibilities include• Assist tendering/choosing 3rd party consultancy for Windows 2000• Assist tendering/choosing Hardware platform• Agree scope of PC refresh project• Plan and implement application testing strategy for Windows 2000• Planning, Design, Build and successfully implement Windows 2000 and Active Directory.

• Produce specifications, timescale and test new branch counter system based on client server technology outsourced to third party Software House.• Agreeing requirements.• Write functional and detailed specification, managing agreed amendments.• Managed external Project Managers, analysts and programmers.• Managed installation of new client/server hardware in branch network. • On going management of software maintenance of system.• Investigate, tender, select and install new helpdesk system, asset management, branch server imaging, automatic software distribution and PC remote control software systems to provide improved support service to end users.

• Investigate feasibility and write new software or amend existing software and provide documentation.• Control Backup, distribution and integrity of software all Branch counter systems.• Provide technical support and troubleshoot software problems.• Provide standby support cover for evenings and weekends on a rota basis.• Provide any necessary training and support for junior/new staff.• Reduce response times between branch counter system and mainframe.• Responsible for current branch counter system and software.