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Duncan Ritchie is a Chief Executive Officer at Upstock. He possess expertise in itil, service delivery, outsourcing, enterprise software, management and 41 more skills. Colleagues describe him as "The gap between Sales and Delivery is often a very difficult one to straddle, and can sometimes prove problematic in an organization. Duncan had the unenviable task of having to bridge that gap on a daily business, and his calm demeanor and genuine empathy for the salesman's plight meant that he was able to do this difficult task well. As a salesman I felt that Duncan supported the sales process. This was evidenced by his willingness to participate in the process fully. He was also ready and willing to meet with clients, and always had value to add to any meeting he attended. I would characterize Duncan as a delivery professional, and would recommend him without hesitation." and "Duncan was an extremely proficient, calm, technically insightful person to work with. His approach to managing a chaotic environment (involving a team spread across 5 timezones) was both impressive and a joy. As an interaction designer, Duncan provided a useful sounding board, informed by his excellent capacity to grasp a technical domain and find edge-cases where a concept might fall over, and as a consequence requires more work."
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Chief Executive OfficerUpstockWellington, New Zealand
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Co-Chief Executive OfficerUpstock Jun 2019 - PresentWellington & Wairarapa, New ZealandUpstock.app is a simple app used by top restaurants, cafes, bars and their suppliers to manage wholesale orders. It makes ordering easy – replacing email, text, fax and phone orders with a simple app.• Fast, reliable, accurate orders every time• Manage your orders in one place• Real-time order status and delivery notifications• Accurate invoicing and accounting -
Independent ConsultantSelf Employed Sep 2018 - PresentWellington & Wairarapa, New ZealandVarious short and longer-term engagements with public and private businesses.
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Member Of The Board Of AdvisorsEzyvet Sep 2020 - Sep 2024Wellington Region, New ZealandTechnical advisor for ezyVet who help vets be vets with next-generation Practice Management software. -
Family, Farming And Digger DrivingSelf-Employed Oct 2017 - Sep 2018Wellington & Wairarapa, New ZealandAfter six years at Xero, I've decided to take a break and focus my time on my family (and driving my digger around) with the intention of getting back into work in 2018.I'm an experienced senior technology executive with broad experience including Product Management, Engineering, operating large-scale critical SaaS application environments running on PaaS and IaaS, Security, Internal Systems and Customer Support.This experience aligns well with Chief Product Officer (CPO), Chief Technology Officer (CTO) or Chief Information Officer (CIO) roles.
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SabbaticalXero Jun 2017 - Sep 2017Wellington & Wairarapa, New ZealandTaking a break for a few months. -
Chief Product And Platform OfficerXero Jul 2013 - Jun 2017Wellington, New ZealandXero is the leading global SaaS small business accounting platform providing solutions for over one million small businesses and their advisors generating over $2 billion in lifetime value. Xero employs over 1,700 staff worldwide.As Chief Product and Platform Officer, I led the teams designing, building, supporting, securing and running Xero's suite of SaaS applications. As part of the executive team, I managed over 1000 of Xero's 1,700 staff.During my time at Xero, I grew a product and engineering discipline that scaled up to ship hundreds of new features and improvements each year helping to fuel their substantial growth. I was accountable for the Cost to Serve (CTS) for Xero's customer-facing systems and drove initiatives that significantly reduced CTS thereby improving gross margins. Highlights:Establishment of a leading data science and data engineering team focused on the automation of small business accounting tasks and releasing an industry first personalised automation system for small business cloud accounting.Migrated over 800,000 customers and 59 billion records onto a new hosting environment built on AWS IaaS and PaaS.Running a SaaS application environment with 99.99% uptime.Drove significant reduction in CTS thereby improving gross margins.Shipped over 1500 product improvements in FY17 that helped to make small businesses and their advisors more efficient.Leading the transformation of Xero's internal systems including migrations to NetSuite and Salesforce sales and service cloud.
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Gm OperationsXero Jul 2011 - Jun 2013WellingtonAs GM Operations I was responsible for Platform Operations, Customer Support and Internal IT. Platform Operations architect, implement and operate the platform that delivers the Xero suite of applications.
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Head Of Application ManagementGen-I Nov 2008 - Jul 2011Management of Gen-i's internal applications.
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Ict Outsourcing Capability ManagerGen-I May 2008 - Nov 2008
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Enterprise Solutions Manager, Service ManagementGen-I May 2007 - May 2008I am implementing service transformation for all aspects of service delivery to Telecom's largest New Zealand account and working on the design of the new service model including staffing, processes (ITIL) and tools.
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Manager, Software DevelopmentQuest Software Oct 2005 - Apr 2007At Quest Software I was the Manager, Software development for Archive Manager. This role covered all aspects of the software development lifecycle for a team of approximately 30 staff in New Zealand, Russia and USA. -
Fujitsu Services ManagerFujitsu New Zealand Jun 2000 - Aug 2005I was responsible for revenue, operational budget and 165 staff based in Auckland, Wellington, Christchurch, Hamilton and Palmerston North delivery all NZ services. I had six direct reports who managed all aspects of the outsourcing, technical consulting, customer services and enterprise services lines of business. This role formed part of our New Zealand Senior Management Team and Australasian Infrastructure Services Management Team. -
Account ManagerInterconnect 1999 - 2000
Duncan Ritchie Skills
Frequently Asked Questions about Duncan Ritchie
What company does Duncan Ritchie work for?
Duncan Ritchie works for Upstock
What is Duncan Ritchie's role at the current company?
Duncan Ritchie's current role is Chief Executive Officer.
What is Duncan Ritchie's email address?
Duncan Ritchie's email address is du****@****ero.com
What is Duncan Ritchie's direct phone number?
Duncan Ritchie's direct phone number is +167896*****
What skills is Duncan Ritchie known for?
Duncan Ritchie has skills like Itil, Service Delivery, Outsourcing, Enterprise Software, Management, Cloud Computing, Telecommunications, Sdlc, It Strategy, Consulting, Service Management, Solution Architecture.
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Duncan Ritchie
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