Duncan Roxburgh is a Customer Relations Coordinator at Department of Planning & Environment. Colleagues describe him as "I was impressed by Duncan’s ability to handle any situation calmly and patiently, even with the toughest clients. This natural skill of his helped our teams manage all escalations through to successful resolution. His ability to work through challenges and help develop new ways to achieve results were always inspiring. I was delighted to work with such a professional." and "Duncan is a highly ethical individual with a real empathy for others. He has significant experience and excellent skills in dispute resolution and high end customer service skills. He has a calm and measured style which works well in this industry."