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Duncan Shea Email & Phone Number
Customer Success
at
AIify it
1 work email found
@appfolioinc.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Who is Duncan Shea? Overview
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Quick answer
Duncan Shea is listed as Customer Success at AIify it, based in San Clemente, California, United States. AeroLeads shows a work email signal at appfolioinc.com and a matched LinkedIn profile for Duncan Shea.
Duncan Shea previously worked as Associate Director, Partnerships and Client Success at Rentspree and Associate Director, Client Success at Rentspree. Duncan Shea holds B.A. Political Science from University Of California, Los Angeles.
Company email context
Email format at AIify it
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{first}@appfolioinc.com
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AeroLeads found 1 current-domain work email signal for Duncan Shea. Compare company email patterns before reaching out.
Profile bio
About Duncan Shea
Experienced and results-driven product leader with proven expertise in customer success and revenue growth. I excel at using data to identify opportunities and build consensus around strategic objectives. I am a highly effective communicator at all levels of an organization, recognized for my leadership style and track record of building high-performing teams. I bring a customer-centric approach to all my initiatives and consistently drive cross-functional collaboration to achieve business goals.
Listed skills include Leadership, Team Building, E Commerce, Domain Name System, and 41 others.
Current workplace
Duncan Shea's current company
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19 roles
Duncan Shea work experience
A career timeline built from the work history available for this profile.
Associate Director, Partnerships And Client Success
Associate Director, Client Success
Sales And Marketing Consultant
May 2023 - Sep 2023
Director, Operations (New Services Expansion)
Led product growth and customer success initiatives for a new subsidiary of AppFolio (Investment Management). Spearheaded planning and strategy operations for Websites and Payments products, including multi-year financial planning, headcount and bookings targets, and monthly forecasting.
Jun 2021 - Oct 2022
Director, Product (Appfolio Premium Leads And Websites)
Owned the P&L for two Marketing and Leasing products (~$15MM combined annual revenue). Responsible for multi-year year financial outlook, annual planning, sales and staffing targets, and monthly forecasting/reporting. Led a team of 27 across engineering, implementation and customer success functions, driving toward customer retention and revenue growth goals.
Feb 2020 - Jun 2021
Senior Manager, Value Added Services
Owned the product, infrastructure and professional services functions of Websites product.Identified limitations in technology underpinning customer websites, and migrated over 5500 customers to a new platform over a 6 month rollout with zero interruption to customers’ businesses. Executed a price increase that doubled ARR with negligible churn. Led a team of 25 managers and individuals in engineering, onboarding and customer success roles.
Jul 2018 - Feb 2020
Manager, Value Added Services
- Built and led a team of 8 specialists responsible for technical support and maintenance of customer marketing websites. - Decreased average case response time from 3 days to <24 hours by defining new team KPIs, implementing queue strategies to reduce chronic case backlog from 300+ to 0, and identifying and eliminating process bottlenecks.- Established NPS tracking for this team – maintained an average score of 80+, one of the highest in the company.
Jan 2017 - Jul 2018
Website Solutions Manager
Internal tech lead for the Website Production team, handling internal and external escalations around DNS, SEO, and general front-end code.
Sep 2015 - Jan 2017
Website Production Specialist
Built marketing websites for AppFolio customers using Wordpress.
Jul 2014 - Sep 2015
Co-Founder
Amazing Grace Urns
My wife and I turned a service business (beautiful paper flowers for weddings, events, and interior design) into a product business (biodegradable cremation urns).
Jan 2018 - Oct 2022
Founder
Summersignup.Com & Brightcamps.Com
- Designed, built, and launched a product to help local summer camps create their own online registration forms and accept credit card payments. - Built on top of Wordpress (PHP and Javascript), Stripe API for payment processing.
Jan 2012 - Jul 2014
Freelance Web Developer
Self-Employed
Mar 2012 - Jun 2014
Youth Program Director
Jun 2009 - Mar 2012
Intern
Jun 2008 - Nov 2008
Financial Analyst Internship
Wmd Capital Markets
Jun 2007 - Nov 2007
Sailing Instructor
May 2004 - Sep 2007
Technician
Ucla Student Technology Center
Jan 2005 - May 2007
Production Intern
Keyt Channel 3
Jun 2004 - Aug 2004
1 education record
Duncan Shea education
FAQ
Frequently asked questions about Duncan Shea
Quick answers generated from the profile data available on this page.
What company does Duncan Shea work for?
Duncan Shea works for AIify it.
What is Duncan Shea's role at AIify it?
Duncan Shea is listed as Customer Success at AIify it.
What is Duncan Shea's email address?
AeroLeads has found 1 work email signal at @appfolioinc.com for Duncan Shea at AIify it.
Where is Duncan Shea based?
Duncan Shea is based in San Clemente, California, United States while working with AIify it.
What companies has Duncan Shea worked for?
Duncan Shea has worked for Aiify It, Rentspree, Ontraport, Appfolio, Inc., and Amazing Grace Urns.
How can I contact Duncan Shea?
You can use AeroLeads to view verified contact signals for Duncan Shea at AIify it, including work email, phone, and LinkedIn data when available.
What schools did Duncan Shea attend?
Duncan Shea holds B.A. Political Science from University Of California, Los Angeles.
What skills is Duncan Shea known for?
Duncan Shea is listed with skills including Leadership, Team Building, E Commerce, Domain Name System, Engineering Management, Lean Manufacturing, Accounting, and Customer Success.
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