Duncan Smith Email and Phone Number
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I am a senior executive with over 30 years’ experience working with major corporations to achieve successful business outcomes. As a leader of senior leaders, I am passionate about developing people and creating an environment in which they can succeed.As Vice President (Retail, Communications, Media & Entertainment) at Hewlett-Packard Enterprise, I have worked with CXOs to develop and implement technology and business process solutions that deliver both top and bottom line growth.HOW I HELP ORGANISATIONS:► Define and own business unit strategy, financial performance, project delivery, client satisfaction and employee engagement► Manage client relationships at senior executive levels► Lead complex high-value business pursuitsI have 20 years’ direct experience in managing major change programs and client relationships for service providers, both in Australia and internationally (UK, US, Singapore, India), and 10 years’ experience working client-side. Known for my high integrity, sincerity and a strong consultative approach, I am curious and passionate about understanding my clients’ issues. I am proud of my ability to work with different organisational cultures, and apply my experiences from financial services, communications, retail, manufacturing, airlines, media and entertainment to deliver meaningful business results.I bring my knowledge of analytics, the cloud, security and mobility for larger organisations. Through my role as the COO of a major international player, I understand the structure and processes that give an advantage, and can bring these into smaller organisations without stifling agility. I have managed relationships with household names including Commonwealth Bank, Coles, British Airways, Qantas, Telstra, Optus, Vodafone and Tabcorp.Contact via duncsmith@bigpond.com or 0401 710 779
Solifi
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Managing Director ApacSolifi Jul 2017 - PresentSydney, AustraliaSolifi is a leading global organisation delivering a solid financial technology foundation for equipment, working capital, wholesale, and automotive finance firms. At Solifi, we believe that commerce is only as strong as the system it runs on. Our mission is to reshape finance technology by bringing together proven solutions into a singular powerful technology platform designed to help you protect and scale your business. We guard your company by being precise and reliable, we guide you to success by combining powerful technology with proven expertise, and we help you grow by unleashing the potential of your business. Visit www.solifi.com.In my role as Managing Director, APAC I am responsible for all aspects of the company's business in region including client satisfaction, sales, project delivery and support. I am a member of the global company's executive team.
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Vice President - Retail, Communications, Media & EntertainmentHewlett-Packard Enterprise Services Oct 2013 - Dec 2016Sydney, AustraliaAs Vice President - Retail, Communications, Media & Entertainment at Hewlett Packard (Enterprise), I was responsible for all aspects of my portfolio, including HPE’s growth, strategy, financial performance, project delivery and client satisfaction. Major clients included Telstra, Optus, Tabcorp, and Coles.In this VP role, I continued my work in the Regional Leadership Team that commenced in my previous role as COO. I was also the Executive Sponsor of HPE’s ‘Take the Lead Program’. I led the drive to start this top talent program to address the problems of high external recruitment of director-level positions, and break down barriers in communication to enable cultural change for higher-level business performance. ACHIEVEMENTS INCLUDED:► Grew Revenue and expanded Margin: 2015 vs 2014 Revenue up 4% and expanded margin by 3.8 points, and 2016 vs 2015 Revenue up 7% and another percentage point of margin► Hands-on executive leadership to close several major deals totalling c. US200m, including Tabcorp Managed Private Cloud; Telstra Apps Maintenance and Support renewals; Coles Data Centre Services; Coles Payroll renewal; Optus Wholesale Billing replacement► Conducted successful international client tours of outsourced operations, to show CFOs, Heads of Procurement and HR Directors the art of the possible► Consistently highest Employee Engagement score amongst my peers► Negotiated Master Services Agreement with NBN Australia -
Chief Operating Officer | Director Of Strategy & Operations, South PacificHewlett-Packard Enterprise Services Feb 2011 - Oct 2013Sydney, AustraliaAs the Chief Operating Officer for the South Pacific region - the recognised 2IC to the Southpac General Manager - I was responsible for the day-to-day running of the business, including oversight of financial planning, remediation of problem accounts and projects, implementation of governance standards, and achievement of client satisfaction. Managing all internal stakeholders, I developed strategy, oversaw regional P&L, and ran all forecast calls for APJ and worldwide. I chaired the South Pacific deal approval process to ensure execution with due consideration of the balance of risk and return, and chaired the Southpac resourcing board, representing key roles to APJ for approval.In this role, I also became a key member of HP’s Regional Leadership Team, and defined objectives and agenda for all meetings, and facilitated the path to required outcomes.ACHIEVEMENTS INCLUDE:► Negotiated settlement of major financial dispute that protected HP’s interests throughout FY11 and into FY12► Provided executive oversight for the creation of Southpac plan for FY12 and FY13► Created and drove the execution of extraordinary financial plans when necessary► Led Southpac’s participation in Quarterly Business Reviews throughout FY11, FY12 and FY13, resulting in confidence in plans for maximising returns► Spearheaded Southpac’s adoption and execution of the Accelerate strategy in FY13, including personal leadership of the Management of Change workstream
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Account General Manager - Commonwealth Bank Of AustraliaHewlett-Packard Sep 2008 - Jan 2011Sydney, AustraliaAs the General Manager of the Commonwealth Bank account, HP’s cornerstone client in Asia Pacific, I managed all facets of the relationship with the client at senior executive level. I oversaw end-to-end service delivery to optimise service excellence and client satisfaction, and ensured that the contract generated the expected financial returns including allocated growth targets.I also managed the performance of 70 senior staff to optimise the contribution of 800 staff across all internal service provider groups, and defined and communicated account sales strategies that aligned HP’s capabilities with client needs.ACHIEVEMENTS INCLUDE:► Delivered strong FY09 and FY10 financial performance achieving in excess of 120% of budgeted operating profit in each year► Signed a major contract extension in the credit card business, resulting in a US150m contract through to 2017► Doubled HP’s client satisfaction score by launching a client satisfaction and cultural change initiative designed to emphasise and reward behaviours that lead to client complements► Maintained service delivery excellence, as evidenced by client survey, during a program that reduced the workforce by 10%
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Head Of Business And Strategy - Commonwealth BankEds Australia Feb 2006 - Aug 2008Sydney, AustraliaAs the recognised 2IC to the Account Executive, I defined the Commonwealth Bank account strategy in terms of sales, delivery, productivity and team effectiveness.I pursued and closed major multi-year deals, negotiated significant add-on contracts, resolved significant disputes and developed and managed the relationship with the Bank’s business unit CIOs to stimulate demand for EDS’ services.ACHIEVEMENTS INCLUDE:► Provided account leadership to secure a six-year $US350m Enterprise Processing Services agreement► Led the team to renew the five-year $US310m End User Computing Services contract covering desktop, service desk and ATM services, and provided executive level leadership to the negotiation team► Led the negotiation of the US80m credit card bureau contract
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Client Care Delivery Director - Commercial And Global AccountsEds Australia May 2003 - Jan 2006In this role, I managed a business unit of 250 professionals and team leaders to deliver a range of services to Coles Myer, the Victorian Roads Authority, Integral Energy, Caltex, NRG Flinders, ABN Amro, SKF Bearing, and Exide.ACHIEVEMENTS INCLUDE:► Consistently achieved budgeted P&L with circa. US45m revenue.► Grew EDS’ business including personally leading the negotiation of the US75m HR BPO contract with Coles Myer, and renewal of US6m Cards business with Caltex Australia. ► Provided executive leadership for EDS’ take-on of services from IBM at the Victorian Roads Authority ► Seconded to lead the negotiation of the US51m renewal of the firm’s mainframe services business with South Australia’s government.
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Sales Executive / Business Development ManagerEds Australia Apr 2000 - Apr 2003As Business Development Manager, I led a team that generated total sales of US135m across four major projects at the Commonwealth Bank.I also developed and implemented a credentials program, which emphasised EDS’ thought leadership in the airline industry and positioned the firm in the Qantas business executive’s office.
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Account Manager | Sales Support Manager | Systems Engineering ManagerEds United Kingdom 1996 - 2000United KingdomIn my time at EDS UK, I progressed through various management roles dedicated to major clients, including British Airways Engineering, Aerospace and Defence, and Rolls-Royce. I was a key member of the negotiating team, which secured a US270m, 10-year outsourcing contract with British Airways Engineering. I led a service improvement program that elevated the account from under achievement against service levels to delivering excellent service.
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Senior Project Manager | Business And Systems Analyst | Aerospace EngineerRolls Royce Aerospace 1985 - 1995United KingdomIn my 10 years at Rolls Royce, I moved through several roles, from Undergraduate Trainee and then Aerospace Engineer, working in compressor design and thermal labs. From there, I moved into a range of IT roles: System Analyst, Business Analyst, Project Leadership, and Senior Project Management.
Duncan Smith Skills
Duncan Smith Education Details
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Company Directors Diploma -
Burson-MarstellerMedia Training -
First Class (Honours)
Frequently Asked Questions about Duncan Smith
What company does Duncan Smith work for?
Duncan Smith works for Solifi
What is Duncan Smith's role at the current company?
Duncan Smith's current role is Executive Leader | General Manager | Technology & Business Process Transformation | Consultative Selling | Change Agent.
What is Duncan Smith's email address?
Duncan Smith's email address is duncan.smith@hp.com
What is Duncan Smith's direct phone number?
Duncan Smith's direct phone number is +165068*****
What schools did Duncan Smith attend?
Duncan Smith attended Australian Institute Of Company Directors, Burson-Marsteller, Loughborough University.
What skills is Duncan Smith known for?
Duncan Smith has skills like It Outsourcing, It Strategy, Account Management, Business Development, Strategic Planning, Sales, Executive Management, Procurement, Sales Process, Leadership, Governance, Strategy.
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Duncan Smith
I Am A Multi-Faceted Agri And Food Manufacturing Senior Executive With Strong Global, Multi-Cultural Leadership And Team Building Capabilities.Clayfield, Qld2osifoods.com.au, ofi.com -
Duncan Smith
Greater Sydney Area1pmplimited.com.au -
2coles.com.au, transurban.com.au -
Duncan Smith
Head Of Apac Communications At Un-Supported Principles For Responsible InvestmentBrisbane, Qld
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