Tiffany D. Email and Phone Number
With over a decade of experience in IT leadership, I've successfully managed and optimized over 15,000 endpoints across both Windows and macOS environments. My skills cover system administration, asset management, and the orchestration of various SaaS platforms such as OKTA, Google Workplace, Microsoft 365, and the Atlassian Suite. In addition to this, I am actively improving my program management skills to ensure better distribution and utilization of these platforms. I'm certified in Apple, Google, and Jamf, and I make it a priority to stay updated on industry trends to ensure efficient IT infrastructure management.I've led teams in global locations including San Francisco, New York City, London, Singapore, Mumbai, and Sydney. My technical expertise is complemented by a strong commitment to SOC compliance and meticulous documentation practices. My background in Fine Arts also brings a creative approach to solving IT challenges.I have a proven track record in automating IT systems to enhance efficiency and productivity. Additionally, I am eager to learn how AI can drive success for both people and teams, leveraging my understanding to implement intelligent solutions that foster growth and innovation.I'm excited about the opportunity to contribute to your organization's growth. With a strategic vision and creative problem-solving skills, I'm ready to navigate the complexities of the evolving IT landscape. Let's connect and discuss how my experience and passion can drive impactful change and deliver exceptional results for your team.
Chan Zuckerberg Initiative
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It Technical Program ManagerChan Zuckerberg Initiative Jun 2024 - PresentRedwood City, Ca, Us
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Senior It EngineerCribl Feb 2021 - Oct 2023San Francisco, California, UsEstablishing a robust groundwork as the inaugural member of the IT Team for the organization:-Providing support and management for over 700 Windows and macOS endpoints utilizing endpoint management and Mobile Device Management (MDM) systems such as JAMF and Intune. -Implementing automation for streamlined software rollouts and system-wide modifications, alongside administering various SaaS platforms including OKTA, Google Workplace, Microsoft 365, Atlassian Suite, 1Password, Box, Adobe Creative Cloud, Slack, Zapier, and numerous others.-Virtually conducting weekly IT onboarding orientations, encompassing introductions to the organization, hardware procurement procedures, and facilitation of departmental access.- Co-Founder of BL@C ERG and curated events including Conversationswith Rural Black Business Owners, established partnership with EatOkraApp and more -
It EngineerPeloton Interactive Jul 2019 - Jan 2021New York, UsProviding leadership and training to IT team members regarding software, audio/visual, documentation, asset management, and hardware interactions with colleagues, emphasizing best practices.- Assisting in the establishment of self-organized teams that foster continuous improvement in our systems and enhance service reliability.- Taking responsibility for regular reporting to key stakeholders on the status of projects and programs. - Managing financial budgeting, recording, auditing, and procurement of IT equipment, software, and services for the entire organization.- Engaging in service capacity planning and forecasting to meet demand effectively.- Supporting change management processes to ensure smooth transitions.- Overseeing the administration of Atlassian tools, aligning them with Agile and Scrum best practices, including capacity management and planning.- Ensuring a seamless and efficient transfer of developed services to the service desk team's service catalog.- Assisting in the creation and improvement of processes related to incident response, request fulfillment, asset management, documentation, onboarding, offboarding, and other areas to enhance Enterprise IT operations.- Ensuring alignment with ITIL best practices.- Championing positive customer experience and emphasizing a customer-centric approach to IT services.- Planning and developing corporate systems in New York City, Taiwan, Canada, Germany, and London. -
It - New York City, San Francisco,LondonRipple May 2017 - Jul 2019San Francisco, Ca, UsProviding leadership and training to IT support teams across the global organization.- Interacting with users in a professional and supportive manner to address their technology needs.- Ensuring accurate maintenance of asset management records.- Managing financial budgeting, recording, auditing, and procurement processes for IT equipment, software, and services across the entire organization.- Planning and developing IT infrastructure for offices located in San Francisco, New York City, and London.- Providing support to headquarters and remote offices in London, San Francisco, Singapore, Mumbai, New York City, and Sydney.- Supporting Ripple's employees in resolving IT, AV/VC, VOIP, and network system issues in both Mac and Windows environments.- Overseeing the repair process for broken or defective laptops, printers, and other hardware.- Facilitating IT new hire orientation sessions.- Creating detailed documentation of support and operations processes, and developing policies to accommodate the company's growth. -
It Support SpecialistCounsyl Oct 2015 - May 2017Providing immediate diagnosis and resolution of hardware and software issues while effectively communicating with patience and empathy. Creating and updating comprehensive documentation on technology and procedural matters. Maintaining accurate inventory records of equipment and other IT assets utilizing JAMF. Assisting with internal meetings, webinars, and company events, including occasional remote events and those scheduled outside of regular business hours. Taking charge of IT onboarding and offboarding processes, including device configuration, deployment, and training. Managing the help desk JIRA ticket queue. Leading systems development projects in collaboration with internal resources and external partners, ensuring progress aligns with timelines and conducting thorough tests to verify system functionality. Assisting with security, implementing best practices, and performing maintenance tasks.
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TechnicianApple Jun 2010 - Oct 2015Cupertino, California, UsAs a Genius, or Technical Support Specialist, I provide expert guidance and hands-on assistance to Apple customers, offering valuable insights and friendly support. I promptly diagnose product issues,demonstrating patience and empathy while explaining the situation to customers. Upon evaluating whether repairs are feasible or a replacement is necessary, I present efficient solutions to swiftly restore users' devices to full functionality. Despite managing multiple customer inquiries, I prioritize their time constraints alongside my own responsibilities. By delivering service that embodies Apple's commitment to excellence, I consistently exceed expectations in terms of style, efficiency, and technical proficiency. Building trust among customers and colleagues, I provide valuable guidance, impart knowledge, and share helpful tips and training resources. -
Part-Time AthleteNike Jul 2013 - Apr 2014Beaverton, Or, Us -
Assistant/FramerApplegate Gallery & Custom Framing Sep 2009 - Jul 2012Vienna, Va, UsIn my role as a Gallery Assistant, I efficiently communicated deadlines and managed invoices forartists, employing electronic and visual organizational systems. I demonstrated discerning judgment in selecting mats and frames that aesthetically enhanced and complemented the artists' work. Additionally, as a customer framer, I expertly selected suitable mats, backing, and framing options for a wide range of items brought in by customers, from children's drawings to wedding banquets. I maintained a pristine and well-organized shop environment, ensuring that all necessary tools, regardless of size, were readily accessible and easily located. -
Administrative Assistant InternInternational Arts & Artists Feb 2009 - Aug 2009Washington, Dc, UsIn my capacity as an intern/assistant, I conducted preliminary screenings and interviews with international students seeking visas for art programs across the country. This involved coordinating call schedules, meticulously recording detailed data and interview notes, and conducting video calls with the students. As an office assistant, I implemented an efficient organizational system for files, utilizing color coordination to categorize them based on countries and departments. Additionally, I developed a streamlined system using Apple's Numbers software, which continues to be utilized at International Arts & Artists. This experience sparked my initial interest in Apple and its innovative solutions. -
Video ClerkEast Coast Music & Video Sep 2005 - Feb 2009Providing comprehensive music and movie consultation services to all visiting patrons, offeringexpert guidance and recommendations. Maintaining a meticulously documented and organized filing system for both current and incoming media, ensuring efficient retrieval and tracking. Effectively cataloging movies in databases and physically categorizing them by date, company, genre, and, in certain instances, by actor. Managing the cataloging of music for the owner, arranging it by label,artist, genre, and release date. Gained managerial experience encompassing payroll administration, income documentation, scheduling, hiring, and overseeing the distribution and procurement of media to consumers and private collectors.
Tiffany D. Education Details
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East Carolina UniversityPrintmaking
Frequently Asked Questions about Tiffany D.
What company does Tiffany D. work for?
Tiffany D. works for Chan Zuckerberg Initiative
What is Tiffany D.'s role at the current company?
Tiffany D.'s current role is IT Program Manager | Automation, AI Enthusist, Apple, Atlassian, Google Certified.
What schools did Tiffany D. attend?
Tiffany D. attended East Carolina University.
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