Duncan Wanjohi Email and Phone Number

• Handle all aspects of travel for business travelers for the United Nations • Plan and provide travel for passengers with complex routings with extreme professionalism and a high level of interpersonal skills.• Plan and coordinate flight, hotel, and car reservations via the Amadeus system.• Acted as liaison between clients and airline, hotel, and car personnel to provide timely information concerning flight schedules.• Provide up-to-date information regarding international laws, visas, and passports.• Manage travel reservations including international travel by air, car rental and accommodations for corporate executives.• Maintain current knowledge of evolving travel industry, technology, corporate travel policies, and procedures.• Advise clients on preferred domestic and international travel plans and makes all necessary arrangements.• Improved the overall satisfaction of our customers by developing higher expectations for our Customer Success Team.• Helped create set rules for response time and workflow. • Comply with all legal standard requirements and SLA stipulated timelines • Investigate and correct errors, researching procedures and/or undertaking training to avoid reoccurrence • Providing travel offers and general travel advice to travelers• Provide the client with the required industry information, such as low fares, exchange costs and penalties• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggest alternative courses of action which may be taken

I am a customer-oriented, neat and intellectual digital taxi driver with desire to exceed expectations and a proven track record of success in transporting passengers to and from their desired destinations.

• Providing end to end services in domestic and international reservations for air, ground, hotel, and rail.• Provide fares that match the client’s travel program policies and negotiated contracts. • Apply discount programs appropriately.• Provide a fare construct comparison for travelers with personal segments in between official trips.• Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications.• Maintain client profiles, ensuring specials requests and reward program information such as frequent flyer / driver / preferred seats/hotel stay. • Monitor, sort, and work on global distribution system (GDS) queues daily to maintain quality control. • Up selling relevant add-ons, like, insurance, excursions and transfers. • Provide advice on visa & passports requirements. • Collect feedback from clients after a trip to determine how satisfied they were and adjust future itineraries when prudent.• Keep track of the customers while on travel and provides assistance as the need arises.• Monitoring market activity in order to maintain the most competitive rates.

Handling of personal as well as corporate bookings. Interact with customers (Corporates /Airlines) via telephone / emails. Handling queues / administrative and special tasks. Making Tailor-made flight offers for cross-border sales, MICE business, incoming business as well as special target groups Ensuring a seamless flow of information and cooperation with all departments.

• Flight reservations.• Issue tickets with applicable airlines` incentives and commission.• Advising clients on fare conditions and ticketing time limit.• Checking on queues and advising clients on ticketing time limits.• Check the IATA BSP link for daily sales report as well as monthly bill form the airlines.• Compile every monthly report and ensure it matched the IATA BSP report.• Ensure that any unnecessary ADM are rejected or correctly billed.• Assist clients in getting the required travel documents.• Provide non-air services to clients e.g. hotel booking and airport transfer

• Guide clients in the museum galleries and snake park.• Assist clients in getting information about the organization• Organizing for education lessons for students through the education department• Assist the gallery staff in maintaining proper displays of the exhibits