- Manages a team of 4 CSRs and 2 drivers- Assists in inventory management and maintenance - Process paperwork for orders received in person, via phone, and via fax simultaneously- Gathers, approves, and submits paperwork required to bill insurance companies- Responsible for training new CSRs on both process and procedures that pertain to the company and various insurance companies- Sole person responsible for fitting and ordering of diabetic shoes- Collaborates with sales team on marketing strategies for new equipment

- Managed a direct report group of 15 CSRs and 1 Team Lead, and assisted with an addition 45 CSRs and 3 Team Leads over 4 departments- Met/exceeded compliance goals consistently throughout tenure with company- Trained and evaluated new employees prior to entering production floor- Developed processes and procedures to improve department performance- Implemented job aids for CSRs to use when troubleshooting equipment- Assisted in design and improving function of technology used within the department for production

- Managed a store of 6 people- Began working as a driver, and worked up to store manager in less than a year- Responsible for managing inventory, site P&L, marketing company in local area, payroll, order processing, and ensuring store compliance under JCAHO policies while maintaining high customer satisfaction