• Develop and execute a programme of works for MDU projects across London,creating project delivery plans, managing contractor capacity and allocatingresources• Engagement with internal and external stakeholders such as housingassociation/proprietor, local authority, 3rd party property management, buildingand inspection specialists,• Manage operational relationship with all suppliers, monitoring contractual KPI’sand ensuring technical specifications are adhered to• Primary escalation point for all project deliverables mitigating risks and problemsas necessary• Management of budgets, cost control and financial KPI’s• Completion of all documentation and project governance

•Responsible for the E2E building of state-of-the-art FTTP network to approximately 150,000 premises, encompassing SDU, MDU, and business properties.•Managed a diverse & talented team of 12 specialist Project Coordinators & Junior Project Managers.•Proactively managed workloads and ensured partners' accountability in project execution.•Leveraged robust commercial and financial management skills to ensure strict governance compliance.•Effectively oversaw multiple capital programs, meticulously allocating costs for optimal financial outcomes.•Identified and assessed risks, collaborating with cross-functional teams to swiftly resolve issues and minimize potential risks.•Dedicated to promptly meeting the needs of high-level stakeholders, both internal and external, by resolving issues with precision.•Managed multiple project areas & cross functional teams simultaneously including - Merton Park, Epsom, Ewell, Molesey, Sunbury, Staines, Thames Ditton, Egham.

• Managed operational patch teams of at least 25 service deliver engineers,engaging the workforce to deliver cost effective, top class customer service• Ensured adherence to safety practices in line with company and regulatorpolicies• Managed large team in line with HR policies gaining vast experience in peopleand performance management• Delivery of first-class customer service across installations, repair and upliftworkstreams• Achievement of service level agreements in line with Ofcom regulations• Streamlined workforce deliver of efficiency, productivity and quality• Consistent delivery of one of the highest productivities across Openreachwhilst keeping visits to a minimum• Proactive fault volume reduction programme implemented• Successful stakeholder engagement and management• Cost management across resource, network decisions, supplies and overtimebudgets