Responsibilities Included:• Project and Task Management: Coordinated projects using tools such as Microsoft Trello, Asana, and Loop to ensure efficient task tracking and collaboration across teams.• Remote Server Access and Client Support: Managed client server access using Devolutions software, facilitating secure remote connections to troubleshoot and resolve technical issues.• Time Tracking and Reporting: Utilised Clockify for accurate time management and reporting, ensuring accountability and transparency in project hours and tasks.• Customer Support: Handled support requests via Zendesk ticketing system, providing timely resolutions and maintaining high levels of customer satisfaction.• Collaboration and Communication: Facilitated communication and team collaboration through Microsoft Teams, 3CX, and Mural, supporting virtual meetings, calls, and interactive sessions.• Cloud and IT Infrastructure Management: Worked with Office 365 and Azure DevOps for cloud-based solutions, application management, and infrastructure maintenance.• ERP System Expertise: Operated and maintained workflows within the Harmoniq ERP system, ensuring data integrity and streamlined business processes.

Responsibilities Included:● Client support on Microsoft Dynamics Axapta – Handling any queries logged on the call tracker system● Daily Balancing of SSRS to Live – Data reporting to various departments on daily sales and creating new cube reports ● System maintenance on SQL Server Reporting Services – Ensuring updates run automatically, as well as running manual updates when needed i.e. a trial balance update for month end. ● Replication Monitoring for National Region – Making sure updates go through to all branches in all regions throughout South Africa.● Axapta Workflow Support – Ensuring when a quotation gets submitted into the system, that the workflow reaches the credit controller for approval or denial. ● Day-End Procedures – Checking each region in South Africa balances, with the line amount and average cost, balances per day, month, and region history must match between the live system and the cube system. ● Monthly Statement Processing – Creating multiple batch jobs, that will run multiple credit controller accounts, and set up to email all customers averaging 11 000 – 15 000 statements a month. ● Month-End Responsibilities – Checking that all regions through South Africa balance, that all points of sale day-ends have been completed, as well as running the statements and changing financial periods. Additional Tasks: ● Coordinated tasks collaborating with project managers and developers during project lifecycle● Worked with software team to develop proprietary and tailored solutions to meet requirements● Interacted with branches getting specifications needed in their modules and software● Guiding team members to maintain accurate and current documentation for gauging progress

● Supervised installation of Dynamics AX software and trained end users● Inspected functionality of applications ensuring they met branch requests● Located deviations or inefficiencies and delegated necessary adjustments● Managed & supported end use providing phone online and on-site counsel to users & developers● Conducted analysis and research for developing progress reports● Designed project schedule and managed implementation and deadlines

● Hardware and software installation and upgrades● Implementation and programming of computer networks and software● Examining and evaluating current systems● Identifying system requirements● Liaising with users to track additional requirements and features

● Examining and evaluating current systems● Identifying system requirements● Liaising with users to track additional requirements and features● Installing and configuring appropriate software and functions according to specifications● Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality

• Leading and managing the service desk team. • Providing second level contact and convey resolutions to customer issues• Properly escalating unresolved queries to the next level of support• Tracking, routing and redirecting problems to correct resources• Assisted with customising the help desk in relation to branch calls and feedback• Technical support on calls logged• Being proactive by finding common causes of tickets, then resolving reoccurring problems.• Ensuring that a strong line of communication is upheld between the service desk and the client(s) involved.

● Setting up workstations with computers and necessary peripheral devices● Checking computer hardware to ensure functionality● Installing and configuring appropriate software and functions according to specifications