WE’RE DRIVEN BY OUR MISSIONTo give each customer the assurance that their vehicle is well-maintained by providing the highest quality automotive products and services delivered quickly and conveniently in a superior environment by a friendly, professional staff emphasizing integrity in every action.WE’RE FUELED BY OUR VISIONWe are the preeminent automotive maintenance provider, leading our industry through excellence, innovation, and growth.WE VALUE OUR CULTUREIntegrityPride of WorkmanshipQualityTeamworkEnthusiasmFriendlinessContinuous Improvement

• Assist clients placing stock, ETF, and mutual fund trades. • Educate participants concerning order types, market mechanics, investing principals and enabling online access. • Research and respond to participant and trustee issues relating to form submissions, transfers, and various other operational items. • Collaborate with internal business partners and team members to resolve sophisticated client inquiries, and develop knowledge of Schwab products and services. • Answer retirement plan questions, while deepening each participant relationship.

· Maintain business operations and store performance (safety, efficiencies, and profit/loss accountability). · Heavily promote customer satisfaction and retention, as well as growth of existing and new business. · Responsible for store cost control, inventory management, environmental compliance, and most importantly, safety. · Provide strong and consistent leadership in order to cultivate and maintain a harmonious, collaborative, and highly productive work culture. Responsible for staffing in all aspects of hiring, terminating, discipline, improvement, training, and overall satisfaction. · Create a structured atmosphere that complies with all ethical automotive practices and create a high customer satisfaction and retention outcome resulting in higher sales and more satisfied customers

· Maintain business operations and store performance (safety, efficiencies, and profit/loss accountability). · Heavily promote customer satisfaction and retention, as well as growth of existing and new business. · Responsible for store cost control, inventory management, environmental compliance, and most importantly, safety. · Provide strong and consistent leadership in order to cultivate and maintain a harmonious, collaborative, and highly productive work culture. Responsible for staffing in all aspects of hiring, terminating, discipline, improvement, training, and overall satisfaction. · Create a structured atmosphere that complies with all ethical automotive practices and create a high customer satisfaction and retention outcome resulting in higher sales and more satisfied customers

· Primary diagnosis and repair of all types of technological devices for school districts and universities. · Keep current on market and product trends to effectively repair devices. · Achieve and maintain baseline repair efficiencies. · Troubleshot hardware and software issues to facilitate prompt repairs. · Work with repair technicians directly to make sure quality repairs are being made. · Quality assurance performed before and after device repairs have been made. · Proper cataloging of every device received and sent out. · Proper documentation and notation for each repair done to devices in great detail. · Inventory management, purchasing and part procurements.

• Responsible for customer account resolution.• Respond to requests via inbound and outbound communication.• Help both consumer and commercial customers maintain a strategic financial plan.• Kept current on market and product trends to effectively answer customer questions.• Support customers with online billing and account issues.• Troubleshot hardware issues and worked with service providers to facilitate repairs.• Use effective negotiating techniques and relationship building exercises to help problem solve.• Adhere to strict privacy laws and guidelines to protect both client and customer.

• Answered customers’ questions and addressed problems and complaints.• Opening and Closing procedures.• Helped customers select products that best fit their personal needs.• Kept current on market and product trends to effectively answer customer questions.• Support customers with online billing and account issues.• Troubleshot hardware issues and worked with service providers to facilitate repairs.• Cash handling and Credit application processing.

• Responded to customer inquiries regarding service, billing, products, features, and/or changes to account information taken in person via telephone, mailings, fax, or e-mail. • Provide customers with guidance to help them achieve financially.• Cold call with individual sales goals.• Informed customers about services available and assessed customer needs.• Completed, processed, and maintained applicable paperwork and records.• General ledger accounting.• Budgeting and planning for individuals and business customers.• Gathered information, researched/resolved inquiries and logged customer interactions.• Strived to resolve customer issues.• Followed escalation procedures as needed.