Duncan Clair Email & Phone Number

Toronto, Ontario, Canada

Toronto

Toronto

• Draft and publish various communications materials including media releases and programming alerts• Collaborate with digital, marketing and social media departments to produce multi-platform content for high-profile broadcast and digital properties, including TradeCentre and TSN Play of the Year• Compile audience relations reports for TSN executives that highlights key feedback from print and online media, plus various social media channels including Twitter and Facebook • Lead TSN’s talent photo shoot refresh project, including liaising with talent and graphic designer• Conducted an audit of TSN talent and executive biographies and updated them as necessary• Assist with talent relations, including arranging media interviews and assembling promotional giveaways for talent appearances and corporate events• Assist in event planning, including ordering catering and drafting invitations, for the 2014 NHL Draft Lottery

Toronto, Canada Area

• Developed and executed social media strategies and tactics• Created and edited content for company website and manuals• Recorded and edited promotional videos

• Managed day-to-day operations • Organized and executed on-site events and other promotions• Coached employees to reach sales goals• Formulated best practices and develop strategies and incentives for associates

• Managed teams of 16-20 associates in fast paced environment• Evaluated performance of each team member, providing feedback and coaching as needed• Trained classes of new hires, delivering required curriculum and providing additional practical insight.

•Resolved customer issues in timely fashion• Applied many different software programs• Adapted to new policies and procedures constantly • Led teams of associates and training classes on regular basis• Supervised trainees as they began duties as associates including developing lesson plans, and providing up-training and support