Duncan Copeland

Duncan Copeland Email and Phone Number

Client Services Director at Gene CommercešŸ¤| Helping ecommerce businesses evolvešŸ’”| Driving Value & Growth for Adobe Commerce (Magento) storesšŸš€ @ GENE
east sussex, east sussex, united kingdom
Duncan Copeland's Location
Greater Brighton and Hove Area, United Kingdom
Duncan Copeland's Contact Details

Duncan Copeland personal email

n/a
About Duncan Copeland

With a wealth of experience in client relationship management and a keen understanding of the ever-evolving e-commerce landscape, I am dedicated to driving success for both clients and agencies. Combining a broad technical knowledge with overarching strategic thinking I am responsible for leading passionate, collaborative and successful teams that help Make Ecommerce Better.Key Competencies:- Strategic Client Engagement: Crafting and implementing client-centric strategies that align with business objectives.- Revenue Expansion: Proven success in upselling and cross-selling to drive revenue growth.- Relationship Building: Cultivating strong, long-lasting relationships with clients, fostering trust and collaboration.- Problem Resolution: Adept at identifying challenges and providing innovative solutions to ensure client success.

Duncan Copeland's Current Company Details
GENE

Gene

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Client Services Director at Gene CommercešŸ¤| Helping ecommerce businesses evolvešŸ’”| Driving Value & Growth for Adobe Commerce (Magento) storesšŸš€
east sussex, east sussex, united kingdom
Website:
gene.co.uk
Employees:
31
Duncan Copeland Work Experience Details
  • Gene
    Client Services Director
    Gene Aug 2022 - Present
    Brighton, England, United Kingdom
    GENE is a full service ecommerce agency specialising in strategy, design and development for Adobe Commerce (Magento) stores. A Gold Partner and certified Commerce Specialist, we’ve been Making Ecommerce Better since 2013.My role includes:🌐 Client Services Leadership: Orchestrating strategies for client value and business growth.šŸ¤ Relationship Building: Fostering strong connections with clients and technology partners.šŸ“ˆ Revenue Optimization: Identifying upselling and cross-selling opportunities for impactful revenue expansion.šŸ“£ Agency Marketing: Spearhead the strategy to elevate our market presence in order to generate high-quality leads and enhance brand visibility.
  • Fresh Egg Digital Marketing Agency
    Senior Account Director / Deputy Head Of Client Services
    Fresh Egg Digital Marketing Agency Jan 2021 - Jul 2022
  • Fresh Egg Digital Marketing Agency
    Account Director
    Fresh Egg Digital Marketing Agency Oct 2016 - Jan 2021
    My main role as Account Director at Fresh Egg is to ensure our clients achieve their business and marketing objectives in the most effective way. In order to achieve this we use a methodology that focuses on the customer journey, blending an optimum mix of digital marketing disciplines and a user-focused approach. In practice that means my day-to-day role includes... - Translating the overall vision and strategy in to a tactical plan, and executing it.- Putting the users needs at the heart of everything we do.- Ensuring that we meet and exceed client expectations.- Leading our talented, passionate internal teams.- Coordinating a variety of complex tasks and interlinking work streams including; Analytics & Insight, Search Marketing, Social Media, Conversion Optimisation, Biddable Media, Web Design and Web Development.
  • Fresh Egg Digital Marketing Agency
    Senior Account Manager
    Fresh Egg Digital Marketing Agency Dec 2014 - Oct 2016
    Helping clients achieve their business and marketing objectives in the most effective way with an approach that blends the optimum mix of digital marketing disciplines, including; Analytics & Insight, Search Marketing, Social Media, Conversion Optimisation, Biddable Media, Web Design and Web Development.
  • Steamer Trading Ltd
    Head Of Marketing
    Steamer Trading Ltd Aug 2014 - Nov 2014
  • Mysalonlooks.Com
    Operations & Marketing Director - Online | Salons | Spa
    Mysalonlooks.Com Nov 2012 - Jul 2014
    mysalonlooks began in October 2012 & grew in to a luxury hair & beauty group comprising of an e-commerce website, 2 salons, a luxury day spa & a team of 25 employee's in less than 18 months. As Operations & Marketing Director, I spearheaded the planning, implementation and development of the mysalonlooks brand, while also overseeing the re-fit, launch and development of the 3 bricks & mortar premises. As part of my role, I was responsible for all offline and online marketing while developing brand strategy and marketing plans to drive revenue and expand the business. This encompassed the account management of our key luxury brands, our outsourced logistics operation, PR, events management, print & radio advertising, txt & email marketing, SEO, PPC, multi-channel, content management, design, social media & community and statistical analysis of all marketing activity.
  • Fashionbeans
    Digital Content Creator
    Fashionbeans Apr 2010 - Jan 2014
    Writing weekly articles as the resident FashionBeans Grooming Editor as well as regular fashion and style articles.
  • Lookfantastic.Com
    Online Marketing Manager
    Lookfantastic.Com Oct 2011 - Oct 2012
    Brighton, United Kingdom
    > Developing brand strategy and marketing plans to drive sales and expand the database.> Planning and implementing weekly email marketing campaigns> Project management including the lookmantastic.com re-design and lookfantastic.com/lookmantastic.com system migration on to The Hut Group platform.> Writing and editing various editorial projects as well as managing website content and online communication.> Key account management and brand promotions> Planning and negotiating new brand/product launches> Statistical analysis including ROI for all marketing activities.> Site wide merchandising.
  • Lookfantastic.Com
    Senior Online Marketing Exec
    Lookfantastic.Com Jun 2011 - Oct 2011
  • Lookfantastic.Com
    Online Marketing Executive
    Lookfantastic.Com May 2008 - May 2011
  • Somerset County Council
    Advertising Assistant
    Somerset County Council Jul 2005 - May 2008

Duncan Copeland Skills

Email Marketing Online Marketing Marketing Online Advertising Editorial Copywriting Project Management Advertising Marketing Communications Account Management E Commerce Sales Strategy Cms Merchandising Brand Management Ecrm Blogging Fashion Analytics Creative Writing Magazines Copy Writing

Duncan Copeland Education Details

  • Wadham School, Crewkerne
    Wadham School, Crewkerne

Frequently Asked Questions about Duncan Copeland

What company does Duncan Copeland work for?

Duncan Copeland works for Gene

What is Duncan Copeland's role at the current company?

Duncan Copeland's current role is Client Services Director at Gene CommercešŸ¤| Helping ecommerce businesses evolvešŸ’”| Driving Value & Growth for Adobe Commerce (Magento) storesšŸš€.

What is Duncan Copeland's email address?

Duncan Copeland's email address is du****@****g.co.uk

What schools did Duncan Copeland attend?

Duncan Copeland attended Wadham School, Crewkerne.

What skills is Duncan Copeland known for?

Duncan Copeland has skills like Email Marketing, Online Marketing, Marketing, Online Advertising, Editorial, Copywriting, Project Management, Advertising, Marketing Communications, Account Management, E Commerce, Sales.

Who are Duncan Copeland's colleagues?

Duncan Copeland's colleagues are David Edmondson, Maxine Tremain, Suzie Perrott, Noyon Akter, Jo Sharp, Valeria Del Sordo, Angela Milne.

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