Duncan Croucher Email & Phone Number

Colchester, United Kingdom

South Of England

• To manage a number of accounts and develop new business opportunities. Building brand awareness, negotiating and agreeing marketing plans and budgets,tracking return on investment. I also represent the brand at trade.
• Account Management
• Understand the individual needs of each account
• Building development plans to increase revenue
• Develop key contact relationship
• Sharing knowledge and supporting each individual account

• To manage a designated number of high street travel agents and national call centres following an agreed call cycle within a defined region of the UK, whilst ensuring that promotion plans are coordinated via the.
• Relationship Management
• Build MI for agent visits and for delivery at key stake holder meetings
• Generate increased brand awareness by coordinating ship tours, arranging group workshops
• Marketing support – proofing adverts, generating offers to assist market share /revenue.

• To interact daily with customers to make them feel special and valued, and personally deal with any complex problems that may arise so as to add a personal and professional touch, whilst supporting my team. Providing.
• Sales through service by delivering the companies mission statements and build loyal client base to ensure of repeat business
• Tight stock control to avoid lost profit but to forecast to cover key trading times
• Set staff targets, monitoring results with one2ones, development plans and delivering effective feedback
• Communicate with impact at all levels
• Problem solving with lasting positive results Regional Cruise Expert Role