Duncan Docherty Email & Phone Number

Bracebridge Heath, Gb

Bracebridge Heath, Gb

London, Gb

London, London, City Of, Gb

London, London, City Of, Gb

Responsible for the strategy and day to day management of the ServiceNow Practice within CloudStratex.Responsible for the ServiceNow pipeline and P&L.This involves managing new and existing clients ensuring that we provide a first class enablement solution for their ServiceNow platform.Managing all staff deployed on customer engagements,Ownership and management of the ServiceNow Partner Portal and CloudStratex's partner status.Work closely with the other Practice Leads within CloudStratex ensuring an holistic approach to our clients across all verticals.

London, London, City Of, Gb

London, Greater London, Gb

Responsible for the global transformation and implementation of ITSM Processes and aligning to ITIL best practices. Review of all existing capabilities and toolset across the organisation.

Vista, California, Us

Lead ServiceNow Solutions Architect for the UK side of a greenfield implementation of ServiceNow across the US and UK entities of JLL.Responsible for the successful implementation and design guidance around several global ITIL processes, SLAs, Reporting and general ServiceNow best practice and capabilities to ensure JLL fully realise their investment in ServiceNow.

Seattle, Washington, Us

Working at Maersk for Avanade to create and update automated processes within ServiceNow as part of an overall cost savings initiative.

Frankfurt Am Main, Hessen, De

Working with the Global Process Owners to evaluate the Operational Processes against Best Practice and realign and redevelop as required ensuring the Process changes are then reflected in ServiceNow.

London, London, Gb

Assigned to the Deutsche Bank contract to manage the design and implementation of a ServiceNow process and tooling to manage the Banks Global Information Security Exceptions in a centralised data driven way.

London, Gb

Working for Cloud Talent to carry out a review and assessment of the maturity and capability of 19 different processes within Direct Line Group.This engagement consisted of an initial review and assessment of 19 ITIL Processes, holding workshops with SMEs to discuss findings and build out straw men for these processes before then writing Policies and more detailed end to end process maps for these processes along with a supplementary document which explains the process and next steps required for low level design of the procedures and work instructions.A roadmap of suggested implementation along with an A0 overview was presented to Senior IT Management for considerations regarding next steps.

Birmingham, Gb

Responsible for the strategic direction of IT Service Management across the SCC companies located across Europe, working with SCC Senior Management and Executives to ensure clear benefits realisation of Process Maturity enhancements supported and managed within the ServiceNow platform.Line management responsibility for the ServiceNow Architects, Developers, Project Managers and BAU support staff whilst building the internal SCC capabilities within ServiceNow.

Birmingham, Gb

Process map owner for the ServiceNow transformation initiative ensuring SCC fully realise and consequently leverage our investment in ServiceNow.Work closely with ServiceNow and their authorised partners to ensure that all the ITIL end to end Business Services are both fit for purpose and fully integrated within the tooling ensuring SCC's best practice methodology can be efficiently rolled out across the existing and new customer base as well as internally across all SCC Business functions.Reporting directly to the CIO enabling clear requirements are met and directed from the most senior levels within SCC.

Service DesignService Integration & ManagementOrganisational ChangeService Transition

Manama, 315, Bh

As Group Head of Managed Services for BFC Group Holdings, I was responsible for the effective delivery of IT services to the Group Companies across multiple geographic locations including Bahrain, UK, Malaysia, India and Kuwait.BFC maintains an extensive branch network of over 140 branches and an agent network of more than 4000 agents who utilise BFC products.Responsible for the implementation of ITIL v3 across the business ensuring a clear alignment between IT and the Business Units.Working with the Executives and other Senior Managers to effectively create a long term Board approved strategy for IT to ensure that IT is ready to support the extensive growth plans of the business over the next 3-5 years.Responsible for delivering ISO 27001:2013 to BFC Group Holdings and holding the Group Information Security Officer position as part of my role ensuring a clear understanding across the business of the importance of Information Security. BFC successfully achieved ISO 27001:2013 in June 2014 on time and first time ahead of schedule with an exceptional report by BSI.Responsible for leading the Managed Services division of BFC Group Holdings which includes all IT Operations, IT Service Desk, SLM function and ITIL roles (Change, Release, Configuration etc.) for the Group and ensuring all are measurable and reported on to the Executives and other Senior Managers of the Group.

Hatfield, Hertfordshire, Gb

London, Gb

Responsible for the ITIL Change Management process within the I.T. estate of Mouchel Lincoln and its primary partner Lincolnshire County Council

London, Gb