Duncan Moore Email & Phone Number

• Developing relationships with key stakeholders to guarantee positive customer experience.
• Exceeding prospecting metrics while continuing to provide quality service to existing customers.
• Creating and executing campaigns in order to qualify accounts and identify service gaps.
• Conducting research to best understand objections in order to provide consultative solutions.

Greater Minneapolis-St. Paul Area

• Communicating and building relationships with both clinicians and patients.
• Managing patient enrollments across multiple territories(100-130 new patients per month).
• Exceeding performance goals each month while efficiently staying on top of workload.
• Responding and adapting to real time concerns and questions to ensure customer satisfaction.
• Utilizing critical thinking skills to effectively problem solve.
• Active member in Employee Development Committee.

Greater Minneapolis-St. Paul Area

• Develop and demonstrate knowledge and expertise of both customer service and hockey equipment.
• Working as part of a selling team to achieve sales goals and targets.
• Managing and maintaining inventory supply.

Eden Prairie, Minnesota

• Communicated daily with customers and production team to ensure efficient production.
• Quickly became proficient in company’s Order Entry and Production system.
• Worked in multi department team to improve the production process.
• Processed and updated customer orders and inquiries allowing for accessible information.
• Demonstrated ability to quickly resolve customer service issues.
• Developed strategies to improve multiple tasking abilities.

Greater Minneapolis-St. Paul Area

• Trained by the Industry leader in customer service.
• Built strong relationships with fellow employees and guests.
• Meet and exceed the need of individual guests.
• Effectively communicated by phone, email and in person with guests.
• Became skilled at resolving problems in a calm and efficient manner.
• Learned to anticipate guests needs and deliver results in a timely manner.

Chautauqua, NY

• Successfully transitioned from role of landscape labor to roles that impacted our boutique hotel’s guest experience and strengthened the brand promise (in 1996, it hosted President William Clinton as the Executive.
• Benefited from the application of the hotel’s training in customer service and hospitality. Personally served U.S. Supreme Court Justice John Roberts, actress/director/author Dame Julie Andrews, journalist Fareed.
• Held a variety of positions with increasing accountability in recognition of exceptional level of service, dependability, flexibility, and ability to pick up new skills and knowledge quickly.

Bachelor’S Degree, Environmental Science And International Development

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