Duncan Harris

Duncan Harris Email and Phone Number

Technical Support Engineer @ GitLab Inc.
San Jose, CA, US
Duncan Harris's Location
San Jose, California, United States, United States
Duncan Harris's Contact Details
About Duncan Harris

Support Engineer for enterprise software, including MobileIron MDM, Infoblox DHCP, DNS, and IPAM, and Apple's Enterprise products. In these roles I supported numerous Fortune 500 customers while maintaining exceptional customer satisfaction metrics. I can learn and understand technologies and provide support at the customer's level.I design and build log analysis and profiling tools to streamline workflows and speed response times for myself and my peers. Several of these tools have been productized and delivered to customers.

Duncan Harris's Current Company Details
GitLab Inc.

Gitlab Inc.

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Technical Support Engineer
San Jose, CA, US
Website:
gitlab.com
Employees:
3174
Duncan Harris Work Experience Details
  • Gitlab Inc.
    Technical Support Engineer
    Gitlab Inc.
    San Jose, Ca, Us
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  • Gitlab Inc.
    Senior Support Engineer
    Gitlab Inc. Jun 2020 - Present
    San Francisco, California, Us
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  • Pure Storage
    Technical Support Engineer
    Pure Storage Aug 2017 - Jun 2020
    Santa Clara, Ca, Us
    Worked closely with Engineering to deploy experimental features for customer testing. Maintained and monitored on-premesis installations of upcoming features for in-depth testing. Updated documentation to reflect version differences.
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  • Pure Storage
    Technical Support Engineer
    Pure Storage Feb 2020 - Feb 2020
    Santa Clara, Ca, Us
    View
  • Pure Storage
    Technical Support Engineer
    Pure Storage Feb 2020 - Feb 2020
    Santa Clara, Ca, Us
    View
  • Infoblox
    Senior Support Engineer
    Infoblox Aug 2014 - Jul 2017
    Santa Clara, California, Us
    Providing detailed and timely responses to issues related to DHCP, DNS, and related technologies, including AD integration, GSS-TSIG, and DDNS.
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  • Mobileiron
    Support Engineer
    Mobileiron Jun 2012 - May 2014
    Mountain View, Ca, Us
    ● Mobile Device Management● Mobile Application Management● Mobile IT● Linux Server Administration/Integration● Windows Server Administration/Integration● Directory Services Integration (LDAP)● Enterprise Support Engineering
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  • Apple Inc
    Enterprise Server Phone Support
    Apple Inc Apr 2006 - Jun 2012
    Cupertino, California, Us
    Support Enterprise sys admins with over 10,000 users running Mac OS X Server 10.2-10.7.xDeveloped and delivered training for continuing education programs within AppleSupport all features of Mac OS X Server, including Netboot, AFP, DNS, and Open Directory with 90%+ customer satisfactionAssist organizations with integrating iOS devies into corprate networks and mail systemsGuide customers in deploying and managing iOS devicesDevelop and deliver training on supporting and troubleshooting iOS devices in Enterprise environments
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  • Apple Inc
    Support Specialist
    Apple Inc Aug 2005 - Feb 2006
    Document and notify Engineering of emerging product issues.Management representative; empowered to resolve customer issues.
  • Apple Inc
    Applecare Education Support
    Apple Inc Oct 2003 - Feb 2006
    Provided support for all shipped Apple products.

Duncan Harris Skills

Os X Technical Support Troubleshooting Mac Os X Server Linux Windows Server Enterprise Software Computer Hardware Mobile Devices Unix Ios Customer Service Cloud Computing Windows Servers Apache Bash Security Saas Android Shell Scripting Call Centers Tcp/ip Networking System Administration Dns Tool Building Mobile Device Management Call Center Javascript Linux System Administration Html 5 Wireless Routers Unix Shell Scripting Databases High Availability Linux Adminis

Duncan Harris Education Details

  • Foothill College
    Foothill College

Frequently Asked Questions about Duncan Harris

What company does Duncan Harris work for?

Duncan Harris works for Gitlab Inc.

What is Duncan Harris's role at the current company?

Duncan Harris's current role is Technical Support Engineer.

What is Duncan Harris's email address?

Duncan Harris's email address is dh****@****age.com

What is Duncan Harris's direct phone number?

Duncan Harris's direct phone number is +140898*****

What schools did Duncan Harris attend?

Duncan Harris attended Foothill College.

What are some of Duncan Harris's interests?

Duncan Harris has interest in Mac Os X, Ios, Mdm, Android, Bash Shell Scripting, Linux, Unix, Php, Digital Photography, Brewing.

What skills is Duncan Harris known for?

Duncan Harris has skills like Os X, Technical Support, Troubleshooting, Mac Os X Server, Linux, Windows Server, Enterprise Software, Computer Hardware, Mobile Devices, Unix, Ios, Customer Service.

Who are Duncan Harris's colleagues?

Duncan Harris's colleagues are Dennis Appelt, Uday Govindia, Vinay Kumar, Donovan Felton, Stan Brower, Valerie Mcmullen, Dylan B..

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