James A. (Jim) Duncan Email & Phone Number

Orange County, California Area

Assisted clients in:Strategic PlanningSWOT Analysis of Sales/Marketing OrganizationEvaluation of Market Expansion Opportunities

Lexington, Kentucky Area / Cerritos, CA

• A $220M private equity distributor of uniforms and equipment serving public safety, private security, and the military.
• Drove the rollup of Quartermaster into Galls, the number one and two performers in the commoditized uniform industry, after CI Capital Partners, Inc. acquired both. Quartermaster represented approximately $59M of.
• Strategized new opportunities for increasing uniform sales while reducing operational expenses as the industry began dealing with withdrawals in the Middle East of military and private security, creating a dramatic.
• Executed the market growth of Galls, Inc. sales from $222M to $226M post-acquisition of Quartermaster in 2012.
• Increased 2013 Galls ecommerce revenues from $27.1M to $33.2M, on plan to deliver growth of 22% year over year, by turning around Galls’ ecommerce operation with a simultaneous platform migration, cost containment.
• Transformed account management performance, trending ahead of plan by stratifying the combined Galls and Quartermaster accounts to eliminate duplicate efforts and focus on the top 2500 customers.

Cerritos, CA

• A $59M private equity owned distributor of law enforcement and military uniforms and equipment. Manufacturer of extensive private label product offering under the LawPro trade name.
• Produced 2010 net revenues of $51.3M, with growth of $7M and containment of operational expenses to 27% of revenue. Produced EBITDA of $4.4M.
• Grew EBITDA from $3M in 2009 to $5.8M in 2011 through private contracts for reconstruction security in the Middle East, a new ecommerce platform migration, and strong growth in our B2B customer base.
• Maintained 2011 operational expenses to 24.3% of net revenue.
• Led the process to successfully sell the business to CI Capital Partners in January 2012, with net revenues of $59M and EBITDA at $5.8M.
• Saved $1M in costs in 2009 by strategizing and implementing corporate reorganization/marketing spend rationalization to minimize revenue drop due to macro-economic impact on Federal, state, and local budgets; protected.

Cerritos, CA

• Executed due diligence and integration of company acquisition by Parallel Investment Partners (PIP) in 2005.
• Grew revenues by $4.5M to $45.5M in 2008.
• Drove banner year in 2007, with net revenues of $41M, operating expenses of $13.5M, 33% of net revenue; EBITDA of $4M.
• Maximized revenues in 2006, with an increase of EBITDA from 3M to 3.9M by year-end.
• Implemented winning Phase II B2B web ordering platform for corporate client base in 2007, launched after web development system was created.
• Consistently grew revenue and profitability within the national sales department and inbound call-center.

Cerritos, CA

• Awarded GSA contract and started government sales subset of newly created national sales department.
• Aggressively led the business from industry-leading direct mail supplier to a true multi-channel business.
• Added two additional retail locations; created customer contact strategy to move beyond that of a catalog company.
• Began installation of CRM system and B2B platform.
• Established client qualifying methodology and placement within proper servicing department.
• Worked with CEO and manufacturing partners in building out private label offering.

Cerritos, CA

• Created and developed this new position in the company, with a business plan focused on B2B accounts.
• Grew the revenues of the national sales team to $15M in 2005, resulting in promotion to VP Sales and Marketing.
• Started the National Sales Group, and transformed account managers for $1.5M in revenues from order takers to sales representatives to grow the business, and salvage customer relationships throughout the order.
• Improved call center performance with a sales focus along with a customer service orientation, providing opportunities to generate revenues while addressing customer needs.
• Oversaw two retail stores.

Greater Los Angeles Area

• Hired to drive revenues and service accounts in the greater Los Angeles area through its struggling retail location to bolster the division by increasing inside and outside sales.
• Appointed retail sales executive to service the law enforcement products market, atypical of the retail industry, more like a boutique, with owner-operators performing merchandising, inventory, sales and uniform.