Duncan Mwai Kinyanjui Email & Phone Number

Kenya

Siaya & Busia Counties, Kenya

Fueling agricultural transformation at Apollo Agriculture as a dedicated Field Sales Manager in Siaya and Busia Counties. Passionate about bridging the gap between technology and farming, I thrive on delivering tailored solutions that empower farmers and drive sustainable growth. Let's connect and redefine the future of agriculture together. My specific roles involve but are not limited to;1. Sales ownership; Owning and achieving the target number of farmers needed in the assigned wards while driving growth as the main metric2. Agents performance management; Constantly evaluating field agents cohort output to determine agent performance health, while identifyng different sales performance levels including rewarding and recognising high performance3. Sales activations; Identify and execute high imact sales activations that drives sales performance e.g Van activations, Market activations and Farmer forums4. Sales budget; Own and manage the sales budget for the assigned wards to ensure adherence to budgets, cost effectiveness and optimized utilization.5. Agent training; Training new agents and providing continuous training to the team through biweekly meetings.6. Management; Providing and managing tools of trade such as company issued phone, marketing collaterals etc.7. Insights collection and dissemination; Share bi-weekly reports to identify key insights from time spent with customers and agents to share and implement with the wider team.

Nairobi, Kenya

A Deposit Sales Support job typically involves providing administrative support to the sales team in an institution. The primary responsibility is to ensure smooth and efficient operations of the sales team by assisting with performance reviews, trainings, report writing and managing customer inquiries. Other responsibilities may include providing guidance and assistance to customers on account-related inquiries, identifying and addressing sales opportunities, maintaining accurate records, and adhering to regulatory requirements. The specific duties included;1. Coaching and mentorship - Coaching and mentoring team members to achieve and exceed set performance goals2. Oversee the sales team to ensure company quotas and standards are met by holding daily/weekly check-ins with the team to set objectives for the day/week and monitor progress regularly3. Identify knowledge gaps within the team and develop a plan to fulfill them4. Report writing- Gathering insights on agent performance, farmer feedback, and overall process performance5. Participating in developing strategies and best methods of promoting products and processes.6. Establishing customers’ needs, explaining, and demonstrating products to them, which may involve providing technical descriptions of products and how they may be used.7. Reporting to employees on sales and providing feedback about the marketing of new or established products8. Agent training- Establishing team training needs and liaising with sales manager to have appropriate training9. Developing forecasts and future sales targets10. Hire, train, motivate and advise a team of deposit sales representatives11. Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance12. Continuously develop personal leadership, hiring, and training skills while ensuring the team is using effective sales tactics to meet revenue objectives

Nairobi, Kenya

A call center quality assurance job involves monitoring and evaluating customer service interactions between call center agents and customers to ensure that they meet or exceed predetermined quality standards. This can include reviewing call recordings, analyzing performance metrics, identifying areas for improvement, providing feedback and coaching to agents, and developing and implementing training programs. The goal is to enhance customer satisfaction, increase agent efficiency, and improve overall call center performance. The job may also involve collaborating with other departments to improve processes and procedures, conducting audits, and generating reports to track progress and identify trends. Below are the duties that I was tasked with;1. Participated in the design of call monitoring tools and quality standards.2. Determined performance weakness and established improvement plans.3. Identified process improvement opportunities4. Performed call monitoring and provided trend data to the management team and call center teams.5. Used quality monitoring data management system to compile and track performance at team and individual levels.6. Monitored call center agents calls to ensure they meet the required standard in terms of quality7. Participated in customer and client listening programs to ensure customer needs and expectations are exceeded.8. Provided actionable data to various internal support groups as needed to ensure continuous process improvements.9. Coordinated and facilitated retrieval of recordings to call center staff for follow-up to assists in provision of feedback to call center team leadership and management.10. Prepared and analysed internal and external quality reports for management staff review.11. Develop and maintain thorough knowledge and understanding of products, including performance and functional requirements of call center12. Discrete communication and professionalism, understanding when confidentiality is needed

Kenya

A Customer Care Executive job typically involves handling customer inquiries and complaints via phone, email, chat or in-person. This may include providing information about products or services, resolving issues, and addressing customer concerns. Other responsibilities may include processing orders, managing customer accounts, and maintaining customer records. A Customer Care Executive plays a crucial role in ensuring that customers receive the support and assistance they need. They are the face of the company to the customer and must maintain a professional and courteous attitude at all times. The duties in this role included;1. Make outbound calls to interested farmers to accurately capture their profile in the system2. Send Interactive Voice Recorded messages to farmers on various issues affecting their farming practices3. Verify and change farmers' loan packages prior to disbursement according to their preference4. Diligently handle farmer’s inquiries via telephone and/or SMS5. Manage and resolve farmers/customers' complaints about product and service information by clearly explaining procedures, answering questions and queries, providing information in accordance with the company's policies and procedures.6. Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up of customer concerns.7. Record customer data accurately for use in the loan decision-making process.8. Accurately document all customer interaction information according to standard operating procedures as the company shall detail to you from time to time.9. Ensure high-quality results by adhering to standards and guidelines as well as identifying customer service gaps and recommending improvements in procedures.10. Troubleshoot mobile application related issues and provide first-level resolution to the customer.11. Treat farmers with respect and maintain high standards of customer care while attending to your duties.

Nairobi, Kenya

The job mainly involves data annotation and data enrichment services for machine learning and artificial intelligence. The job may require some technical skills, such as familiarity with basic computer operations and data entry. Additionally, good communication skills, attention to detail, and ability to work independently and in a team is a huge boost for the job. Some of the duties involved includes;1. Reviewing and annotating images, videos, and text data according to client specifications2. Conducting data research and validation to ensure accuracy and completeness of data3. Collaborating with team members to ensure high-quality output and efficient task completion4. Meeting productivity and quality targets set by the client or project manager5. Providing feedback and suggestions for process improvements