Duncan Mwai Kinyanjui Email and Phone Number
As a Field Sales Manager at Apollo Agriculture, I am driven by a deep-rooted passion for agricultural transformation and community empowerment in Siaya and Busia Counties, Kenya. With a keen focus on leveraging innovative sales strategies and cutting-edge agricultural technologies, I am dedicated to revolutionizing the way farming is approached and practiced in our region.In Siaya and Busia Counties, agriculture is not just a means of livelihood; it is the backbone of our communities, sustaining families and driving economic growth. However, traditional farming methods often fall short of meeting the evolving needs of our farmers in a rapidly changing world. That's where Apollo Agriculture steps in, offering tailored solutions that empower farmers to unlock their full potential and thrive in today's agricultural landscape.At Apollo Agriculture, we understand that success in agriculture goes beyond just selling products; it's about building trust, fostering meaningful relationships, and providing ongoing support every step of the way. As a Field Sales Manager, I am committed to being a trusted partner to our farmers, working closely with them to understand their unique challenges and aspirations, and delivering personalized solutions that address their specific needs.One of the key pillars of our approach at Apollo Agriculture is the integration of technology into every aspect of farming. From precision agriculture techniques to digital payment systems, we harness the power of technology to optimize productivity, minimize risk, and maximize returns for our farmers. In addition to my role in sales, I am also deeply involved in community outreach and engagement initiatives aimed at promoting sustainable farming practices and environmental stewardship. Through farmer training programs, workshops, and educational campaigns, we empower farmers to adopt more efficient and environmentally friendly methods, ensuring the long-term health and resilience of our agricultural ecosystem.But perhaps what sets Apollo Agriculture apart most is our unwavering commitment to impact. Beyond just numbers and sales figures, we measure our success by the tangible improvements we bring to the lives of our farmers and the communities we serve. Whether it's increased yields, higher incomes, or improved food security, we are dedicated to making a real and lasting difference.Together with our farmers, partners, and supporters, we are shaping a more prosperous and sustainable future for agriculture-one harvest at a time.
Apollo Agriculture
View- Website:
- apolloagriculture.com
- Employees:
- 140
-
Field Sales ManagerApollo Agriculture Oct 2022 - PresentSiaya & Busia Counties, KenyaFueling agricultural transformation at Apollo Agriculture as a dedicated Field Sales Manager in Siaya and Busia Counties. Passionate about bridging the gap between technology and farming, I thrive on delivering tailored solutions that empower farmers and drive sustainable growth. Let's connect and redefine the future of agriculture together. My specific roles involve but are not limited to;1. Sales ownership; Owning and achieving the target number of farmers needed in the assigned wards while driving growth as the main metric2. Agents performance management; Constantly evaluating field agents cohort output to determine agent performance health, while identifyng different sales performance levels including rewarding and recognising high performance3. Sales activations; Identify and execute high imact sales activations that drives sales performance e.g Van activations, Market activations and Farmer forums4. Sales budget; Own and manage the sales budget for the assigned wards to ensure adherence to budgets, cost effectiveness and optimized utilization.5. Agent training; Training new agents and providing continuous training to the team through biweekly meetings.6. Management; Providing and managing tools of trade such as company issued phone, marketing collaterals etc.7. Insights collection and dissemination; Share bi-weekly reports to identify key insights from time spent with customers and agents to share and implement with the wider team.
-
Deposit Sales SupportApollo Agriculture Feb 2021 - Oct 2022Nairobi, KenyaA Deposit Sales Support job typically involves providing administrative support to the sales team in an institution. The primary responsibility is to ensure smooth and efficient operations of the sales team by assisting with performance reviews, trainings, report writing and managing customer inquiries. Other responsibilities may include providing guidance and assistance to customers on account-related inquiries, identifying and addressing sales opportunities, maintaining accurate records, and adhering to regulatory requirements. The specific duties included;1. Coaching and mentorship - Coaching and mentoring team members to achieve and exceed set performance goals2. Oversee the sales team to ensure company quotas and standards are met by holding daily/weekly check-ins with the team to set objectives for the day/week and monitor progress regularly3. Identify knowledge gaps within the team and develop a plan to fulfill them4. Report writing- Gathering insights on agent performance, farmer feedback, and overall process performance5. Participating in developing strategies and best methods of promoting products and processes.6. Establishing customers’ needs, explaining, and demonstrating products to them, which may involve providing technical descriptions of products and how they may be used.7. Reporting to employees on sales and providing feedback about the marketing of new or established products8. Agent training- Establishing team training needs and liaising with sales manager to have appropriate training9. Developing forecasts and future sales targets10. Hire, train, motivate and advise a team of deposit sales representatives11. Achieve company objectives through effective planning, setting sales goals, analyzing performance data, and projecting future performance12. Continuously develop personal leadership, hiring, and training skills while ensuring the team is using effective sales tactics to meet revenue objectives
-
Call Center Quality AssuranceApollo Agriculture Jul 2020 - Jan 2021Nairobi, KenyaA call center quality assurance job involves monitoring and evaluating customer service interactions between call center agents and customers to ensure that they meet or exceed predetermined quality standards. This can include reviewing call recordings, analyzing performance metrics, identifying areas for improvement, providing feedback and coaching to agents, and developing and implementing training programs. The goal is to enhance customer satisfaction, increase agent efficiency, and improve overall call center performance. The job may also involve collaborating with other departments to improve processes and procedures, conducting audits, and generating reports to track progress and identify trends. Below are the duties that I was tasked with;1. Participated in the design of call monitoring tools and quality standards.2. Determined performance weakness and established improvement plans.3. Identified process improvement opportunities4. Performed call monitoring and provided trend data to the management team and call center teams.5. Used quality monitoring data management system to compile and track performance at team and individual levels.6. Monitored call center agents calls to ensure they meet the required standard in terms of quality7. Participated in customer and client listening programs to ensure customer needs and expectations are exceeded.8. Provided actionable data to various internal support groups as needed to ensure continuous process improvements.9. Coordinated and facilitated retrieval of recordings to call center staff for follow-up to assists in provision of feedback to call center team leadership and management.10. Prepared and analysed internal and external quality reports for management staff review.11. Develop and maintain thorough knowledge and understanding of products, including performance and functional requirements of call center12. Discrete communication and professionalism, understanding when confidentiality is needed
-
Customer Care ExecutiveApollo Agriculture Mar 2019 - Jun 2020KenyaA Customer Care Executive job typically involves handling customer inquiries and complaints via phone, email, chat or in-person. This may include providing information about products or services, resolving issues, and addressing customer concerns. Other responsibilities may include processing orders, managing customer accounts, and maintaining customer records. A Customer Care Executive plays a crucial role in ensuring that customers receive the support and assistance they need. They are the face of the company to the customer and must maintain a professional and courteous attitude at all times. The duties in this role included;1. Make outbound calls to interested farmers to accurately capture their profile in the system2. Send Interactive Voice Recorded messages to farmers on various issues affecting their farming practices3. Verify and change farmers' loan packages prior to disbursement according to their preference4. Diligently handle farmer’s inquiries via telephone and/or SMS5. Manage and resolve farmers/customers' complaints about product and service information by clearly explaining procedures, answering questions and queries, providing information in accordance with the company's policies and procedures.6. Identify and escalate priority issues that need to be handled at a different level, and do the necessary follow-up of customer concerns.7. Record customer data accurately for use in the loan decision-making process.8. Accurately document all customer interaction information according to standard operating procedures as the company shall detail to you from time to time.9. Ensure high-quality results by adhering to standards and guidelines as well as identifying customer service gaps and recommending improvements in procedures.10. Troubleshoot mobile application related issues and provide first-level resolution to the customer.11. Treat farmers with respect and maintain high standards of customer care while attending to your duties.
-
Part Time Cloud WorkerHttps://Www.Linkedin.Com/Company/Cloudfactory-Com/ Sep 2020 - PresentNairobi, KenyaThe job mainly involves data annotation and data enrichment services for machine learning and artificial intelligence. The job may require some technical skills, such as familiarity with basic computer operations and data entry. Additionally, good communication skills, attention to detail, and ability to work independently and in a team is a huge boost for the job. Some of the duties involved includes;1. Reviewing and annotating images, videos, and text data according to client specifications2. Conducting data research and validation to ensure accuracy and completeness of data3. Collaborating with team members to ensure high-quality output and efficient task completion4. Meeting productivity and quality targets set by the client or project manager5. Providing feedback and suggestions for process improvements
Duncan Mwai Kinyanjui Skills
Duncan Mwai Kinyanjui Education Details
-
Environmental Science
Frequently Asked Questions about Duncan Mwai Kinyanjui
What company does Duncan Mwai Kinyanjui work for?
Duncan Mwai Kinyanjui works for Apollo Agriculture
What is Duncan Mwai Kinyanjui's role at the current company?
Duncan Mwai Kinyanjui's current role is Customer Relationship management|Quality Assurance|Search Engine Optimization|Brand Awareness|Data analysis|Driving Sales|Project Management|New Customer Acquisition|Operations Management.
What schools did Duncan Mwai Kinyanjui attend?
Duncan Mwai Kinyanjui attended Egerton University.
What skills is Duncan Mwai Kinyanjui known for?
Duncan Mwai Kinyanjui has skills like Microsoft Office, Management, Geographical Information Systems, Environmental Health, Gis, Research, Natural Resource Management, Environmental Impact Assessment, Environmental Impact Analysis, Environmental Management Systems, Environmental Awareness, Waste.
Who are Duncan Mwai Kinyanjui's colleagues?
Duncan Mwai Kinyanjui's colleagues are Gabriel Nyimbili, Mercy Kipruto, Brian Daniel, Vincent Ochieng, Victor Mwendwa, Joseph Masete, Mark Lusambu Wafula.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial