Leading teams of developers, architects, and engineers in the design, development, and maintenance of an in-house front office derivatives trading application. Utilizing deep technical expertise to drive innovation and push the boundaries of technology, enhancing trading operations.Bridging the gap between business objectives and technical solutions by collaborating closely with front office traders, quants, and stakeholders. Ensures alignment with strategic goals, regulatory requirements, and evolving business needs.Develop and execute long-term technology roadmaps aligned with company vision. Evaluate emerging trends to optimize trading strategies, streamline processes, and drive competitive advantage.

Heading the GBM fixed income technology stack including front office trading applications, in-house downstream extracts and integration to settlements/risk systems, as well as MortgageHub/SecureHub for the MBS origination/trading.Working with a wide range of both technology, business and compliance teams to ensure that our technology pipeline continues to deliver value to our business partners whilst remaining compliant with the required regulatory/compliance standards, as well as remaining secure and up to date.Set up an agile, flexible and standardized intake and prioritization process in order to best plan our work together with the Scotia GBM business.Promoted a culture of open communication, encouraging individuals to voice their concerns and prioritize what matters the most to them, fostering an environment where could effectively focus on accomplishing tasks.Implemented strategic processes to optimize vendor costs across multiple domains, leveraging a cost-effective and pragmatic approach. By restructuring vendor expenditure, our organization achieved greater cost-efficiency, enabling more impactful allocation of resources per dollar spent.

Accountable for overseeing a team of technical business analysts in successfully executing pivotal projects and enhancements for the Global Fixed Income desk. Collaborating closely with business stakeholders, our focus was on consistently delivering value, enhancing applications, and identifying opportunities to optimize cost-efficiency and workforce productivity.Oversaw a critical infrastructure migration project (from Windows to Linux) that resulted in a considerable improvement in the stability of the application, reducing annual outages by ~95%.

Responsible for global application support for Fixed Income Rates, Credit and Mortgages desks.Identify process and application improvements and work with development teams to deliver stability.Engaged as a member of a specialized stability SWAT team, collaborating with internal technology, operational, database, and infrastructure teams to identify critical vulnerabilities within our application architecture. Spearheaded the implementation of an innovative approach to address outage risks by streamlining the architecture and reducing application complexity, effectively eliminating the root cause of stability issues.

Responsible for overseeing all Fixed Income technology initiatives in London, working closely with our business partners to ensure the fast paced continuous delivery of improvements in the application pipeline, with a priority focus on stability and resiliency.

- Owner of the electronic trading solution for fixed income instruments in London, responsible for smooth running and regular maintenance, scheduled upgrades and emergency troubleshooting.- Defining "best practice" for application support processes.- Specialist advisory for in-house development and implementation teams on how best to design/implement software for maximum supportability.- Implement process standardization- Improve system stability through configuration change and adopting best practice and using low cost, common sense solutions- Identify shortfalls in hardware performance and recommend solutions

- Identify inefficiencies in system configurations, and implement solutions- Identify and improve inefficiencies in operations, processes and flows- Provide best practice advice to customers on software usage- Provide on-the-spot and planned training to customers support, operations and business staff on ION market making solutions- Perform usage and platform topology analysis, recommend improvements to reduce latency and increase throughput- Work with trading desk, sales, and middle office to identify gaps in functionality, recommend solutions

• Rebuilt and redesigned a severely underperforming team to become one of the most efficient and productive teams in the company.• Overhauled the Support Desk procedures to provide better and more bespoke level of service by enabling the team to work closer to our customers in order to understand their needs better.• Responsible for providing the company with the next generation of project managers, product and implementation specialists.• Responsible for day to day management of London support team to ensure delivery of efficient and high quality service to over 30 investment banks (our main customers in London).• Establish and maintain good customer relationships.• Motivate the team through training, mentoring, career planning, and setting challenging objectives• Resolve employee issues and act as the employee advocate when dealing with external team processes.• Improve productivity by highlighting deficiencies and recommending change in tools, training, process, reporting and employee engagement.• Facilitate customer resolution for escalations.• Report operational achievements and progress to management on a regular basis including statistical analysis and improvement action plans.

Implementation specialist for ION Market Making solution with extensive experience in including (but not limited to): - Installation and configuration of ION eTrading Finance platform infrastructure - Connectivity to various B2B, B2C and Futures exchanges - Risk and Position keeping tools - ION automation trading toolsProjects involved and undertaken:- Construction, implementation and configuration of ION Market Making platform from scratch to customer go-live (Trading on live exchanges) for multiple customers.- Assist in the integration of ION systems with customer's in-house developed systems Skills and responsibilities:- Ability to handle multiple projects simultaneously whilst working under pressure to deliver multiple targets on schedule- Ability to identify and analyse project related issues in real-time and efficiently deliver solutions.- Liase with customer's IT administrators to identify requirements and points of integration, as well as assistance with implementation of ION software process which conforms to the customers security and technological requirements.

- Customer support for MMI .NET and D2C (Bloomberg, Tradeweb, MarketAxess, Bondvision etc) products.- Specialisation in ION Single Dealer Platform architecture and operations.Projects involved and undertaken:- MMI .NET migration project for some of ION Trading's major customers - Migration from Classic MMI to MMI .NET infrastructure, including set-up of centralised repository (for each user's preference and layout management).- Set up and operation of ION Trading's Single Dealer Platform at major customers.Skills gained:- Familiarity and understanding in Fixed Income products, trading systems and exchanges.- Vital communication and presentation skills.- Intimate understanding of the MMI .NET trading frontend and it's interface with D2D (B2B) and D2C (B2C) markets.

Handling of the entire mortgage endowment complaints for Sun Life Financial of Canada and Legal & General, which included:1. Assessment of customers' risk profile and determining if the product sold was suitable. Additional assessment of suitability of product including level of cover provided and term of endowment sold (including considerations going into the clients' retirement, should this occur)2. Calculation of compensation to the customer in the event that a complaint was upheld.3. Letter writing to the customer informing them of the outcome.Skills gained:- Speak confidently on the phone to customers and find out important information.- Deal calmly and logically with irate and/or angry customers.- Assess basic risk profile of customer based on their incomes, assets and liabilities.- Understanding of endowment products and the Endowment Mortgage Crisis.- Time management and ability to perform and meet deadlines under pressure.