Marc Duncan Email & Phone Number

Carpinteria, Ca, Us

* Manage product roadmap for our Workforce Tracking division, ensuring alignment with Procore's product strategy and long-term goals* Define and prioritize product features by collaborating with cross-functional teams, including engineering, design, Sales, Marketing, and leadership* Work closely with Sales and Marketing to execute go-to-market plans, including product release communications and enablement support* Conduct customer research to identify product needs and pain points around tracking workforce time and production in construction that align to our workforce management strategy* Analyze product performance and make data-driven decisions to improve product solutions, with an emphasis on growth and expansion* Collaborate with engineering teams to ensure timely delivery of product featuresMonitor industry trends and competitive landscape to identify opportunities and threats

Carpinteria, Ca, Us

Carpinteria, Ca, Us

Procore Technologies, Inc. provides collaborative cloud-based project management software focused on the architecture, engineering, construction industry. Procore increases efficiency and accountability by streamlining and mobilizing project communications and documentation. This real time data accessibility minimizes risks and delays—ultimately boosting margin. Benefits of Procore include:- Intuitive and easy to use interface- Unlimited users, data storage, training, and support- Accessible from any internet connected device - Secure, automatic real-time backups of project data- Standardize processes and streamline communication- Enhance project team collaboration with a single platformAt Procore, my responsibilities include:- Driving new product development through analyzing market needs and prioritizing product features and functionality.- Leveraging agile software development methodologies in collaboration with user experience and interface design, full stack engineering, and quality assurance to scope, build, and deliver valuable product enhancements for our clients. - Defining the multi-year product strategy road map for web and mobile platforms through collaboration with clients and prospects as well as internal executive, product, design, engineering, marketing, sales, account management, and customer support teams. - Executing the launch of a new product line to diversify our solution offering and expand our addressable market.

Santa Barbara, California, Us

Manage, and direct a team of 10+ Customer Success Managers to meet or exceed team oriented goals and drive customer success through effective product training by:- Facilitating effective onboarding for new employees to master the product through formal training programs and offering continued learning opportunities to enrich, and develop successful careers internally.- Direct a team to manage allocated queue of customer requests.- Ensure timely response to customer support inquiries through effective coaching, and mentoring practices.- Provide product training to increase customer product knowledge, and offer solutions for complex business situations to promote business success. - Enhance customer satisfaction by providing distinctive service in all interactions.- Establish a trusted advisor relationship to ensure customer satisfaction internally and externally.- Utilize SalesForce to manage all customer interaction and inquiries.- Utilize GoToMeeting to provide efficient face-to-face customer service.- Understand product roadmap of future updates and provide essential feedback to allow for continued agile development..- Serve as an AppFolio brand ambassador to create promoters within industry, and represent the Services department at offsite meetups with customers and prospects.

Santa Barbara, California, Us

Ensure compliance while setting up value added services in conjunction with a web-based property management software solution by:- Guiding customers through a complex setup process in a fast-paced work environment. - Developing and adapting current procedures to maximize efficiency. - Creating training materials internally and collaborating across multi-functional teams.- Managing relationships with companies across the United States

Santa Barbara, California, Us

As the Associate Customer Success Manager, I provided support to clients to encourage the continued success of our product. I implemented process improvements and provided product training to customers through various mediums of communication.

San Luis Obispo, Ca, Us

Conduct market research, evaluate competitors, and analyze overall business model.

Marketing, web design, and inventory management for a small scale web based electronic distribution center.

Bs, Business Administration With A Concentration In Entrepreneurship

Ba, Green Innovation