Duncan Michael-Macgregor Email & Phone Number

North Vancouver, British Columbia, Canada

A Vancouver-based Web Design and Digital Marketing Agency. Specialists in Shopify and WordPress websites. Partnering with clients in British Colombia and globally. Over 20 years of experience. Services include UX Design, SEO, PPC, Analytics, and Digital Marketing.

United Kingdom

Web Design / Development and Digital Marketing AgencyEstablished and developed a small, one-person business into an agency with a team of employees and remote freelancers.Management of team projects, strategizing processes and coordination with team members to consistently meet deadlines and budgets.Worked closely with product developers to deliver bespoke marketing and e-commerce sales campaigns.Communicated complications to clients, and created recommendations toovercome issues leading to on-time delivery of projects.Used extensive knowledge of front and back-end development to troubleshootand implement improvements in performance, for example, increasing a website's engagements by 22% and sales by 30% in 4 weeks.Advised clients on technology, marketing and outreach strategies mostappropriate for their individual brands.Ensured the project team had the resources needed to meet deadlines andexpectations.Directed meetings, pitches and negotiations with businesses of all sizes.

North Vancouver, British Columbia, Canada

Craft Gin DistilleryManagement of marketing and sales projects including brand development, online presence, and company outreach.Spearheaded the development of company e-commerce, significantly increasing revenue and brand presence.The leadership of two separate teams while ensuring consistency in policies, SOPs, and operating standards.Developed strategic business goals and tailored proposals for increased efficiency, system implementations, and brand outreach projects.Increased customer engagement, outreach, and sales through the launch of weekly high ROI events.Facilitated the development of operational processes, performance indicators and productive communication methods.Engaged in negotiations with prospective clients obtaining lucrative contracts.Improved customer support efficiency by streamlining and standardizing responses to common questions and problems.Worked with company owners to ensure legal requirements and regulations were met.