Duncan Murcott work email
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Duncan Murcott personal email
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Passionate about helping people and businesses grow.Seasoned executive with 25+ years of B2B/B2G growth leadership. A proven track record of:• Driving performance and operational excellence in growth-critical functions• Building high-performing teams with 90%+ engagement scores• Developing and executing transformative strategies through to resultsBusiness Development/Sales, Digital, Marketing, Customer Experience, and M&A. Strong structure and process from consulting background, balanced with strong leadership, working hand-in-hand with people across organisations to deliver targets.KEY ACHIEVEMENTS:1. Led M&A and organic growth strategy, leading to growth and profit improvement at Programmed2. Sold/delivered significant growth and digital consulting projects - Healthcare (Johnson & Johnson), Banking (CBA / NAB), Telco (Telstra), Digital Services (Veda/Equifax) and multiple government organisations (VicRoads, University of Melbourne, City of Port Phillip)3. Developed KPMG global methodologies for Digital Transformation, CX, Marketing & Sales Excellence4. Launched & grew start-up packaging services / supply chain business from zero to $25m in three years in China (IPS Lando), now expanded to Vietnam and Mexico5.
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Chief Customer OfficerAcusensusMelbourne, Vic, Au
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Chief Growth Officer (Bd / Marketing / Cx / Govt. Relations)Angus Knight Group May 2023 - May 2024Australia• Led redevelopment of global group strategy and vision, including new brand, purpose & values• Established new functions in bid management, research, business development, and corporate/internal communications• Secured successful bid wins in Government tenders• Developed Government Relations strategy with direct engagement of key ministers/ministries• Significantly improved marketing performance and team engagement• Leadership support of acquisition across three countries (Singapore, Italy & Canada) -
Business Transformation ConsultantSelf Employed Jul 2022 - Apr 2023Melbourne, Victoria, AustraliaConsulting and interim support for organisations in digital, health, and service sectors, including Tier One PE firms and branded organisations. - Implemented sales leadership and GTM strategies, leading to business exit- Coaching for sales and marketing leadership (on behalf of PE ownership)- Supported business mergers, including integration of commercial teams and CRM redesign- Restructured marketing and communications functions -
Group General Manager - Growth (Bd / Marketing / Digital Products / M&A)Programmed Aug 2019 - Jun 2022Melbourne, AustraliaRemit to align divisional CEOs and Executive Committee around a common growth strategy, which delivered against targets for a $3B ANZ organisation. KEY ACHIEVEMENTS:• Implemented growth strategy resulting in achievement of targets• Four successful acquisitions• Delivered Sales/Marketing Effectiveness program• Successful price increase program• Sales/marketing/social campaigns with high levels of success• Successful re-development of brand architecture• High staff engagement of 90%+ for consecutive years. -
Director - Customer & Operations (Sales / Marketing / Cx / Digital / Operations)Kpmg Mar 2014 - Aug 2019Melbourne, AustraliaFoundation leadership team member of the Customer and Growth practice - which grew to ~100 consultants over four years.Supported clients to improve profitable growth: customer experience (CX), digital strategy, sales excellence and marketing.KEY ACHIEVEMENTS:• Leader in team which grew from zero to ~$30M revenue / 100+ consultants in 3 years.• Melbourne team leadership team for CX.• Developed global methodologies for sales effectiveness, marketing effectiveness, digital transformation and CX, generating $500M+ in global sales, used with clients such as: HSBC, Heineken and QBE. Team leadership across UK, USA, Germany and AU.• Directly sold and led $significant projects in Strategy, Insights & Operational Improvement, clients included: Telstra, CBA, NAB, J&J, Energy Australia and Thomson Reuters. -
Director & General Manager333 Group / Kordamentha Feb 2008 - Mar 2014Joined Australia’s pre-eminent turnaround company working hands-on with clients to improve performance. Recruited to support the start-up of companies and provide consulting support.• Led growth of a start-up company in China, growing to $25M revenue over five years, with a global account base (Nokia, SKY TV, Foxconn, Chrysler) and development of a global network of affiliated firms.• Managed retail & medical sourcing company for 4 years. Clients included Officeworks and CH2.• Delivered lean operations projects and interim roles, including lean operations, sales and marketing restructuring, digital/eCommerce strategy, product range management and global sourcing.
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Senior Manager - Channels StrategyPwc Consulting Apr 2007 - Feb 2008Worked with clients to define growth and channel performance improvement strategies, including Digital and eCommerce.I implemented sales effectiveness strategies to improve top and bottom line growth, including a key project to restructure Australia's largest B2B telco sales team, which resulted in strong profitable growth.Led a significant project to introduce new advertising revenue streams for Telstra, involving strategy design and implementation of location based targeting of advertisements on mobile devices, as well as click stream targeting of online ads. -
Sales & Marketing Director / Regional Director - Central EuropeSca Packaging Sep 2002 - Jul 2006Led the region, developed and implemented business strategy across seven countries (~$A350m turnover - Austria, Hungary, Czech Republic, Slovakia, Poland, Romania & Ukraine).• Led business across seven countries, growing regional business from €110M to €190M in 3 years without sacrificing margin, including growth into new countries;• Successful negotiations with customers such as: HP, Kraft, Nokia, Nestlé, Ford and Phillips;• Led global accounts across three continents. -
Group Marketing Manager / Head Of Ebusiness (Digital)Sca Packaging Oct 1999 - Aug 2002Remit to design and implement a “digital” (e-business) strategy for the global business, working with new technologies and key clients, while re-positioning the SCA Packaging brand across broader service and products line across Europe.KEY ACHIEVEMENTS:• Led Marketing and Digital/eCommerce for $10B multinational company;• Developed award-winning digital tools in supply chain and collaborative product development;• Implemented digitally integrated supply chains with Europe's biggest manufacturing companies, including: Mars, Kellogg’s, Motorola and Ford;• Responsible for marketing and positioning SCA Packaging's new value proposition.
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Market Research ManagerSca Packaging Sep 1996 - Sep 1999Supporting President’s office with insights for strategic planning and acquisitions.• Responsible for market research & business analysis;• Supported business group in strategic (M&A, Corporate Strategy) and tactical aspects;• Worked with retail end use, pulp, packaging, and paper markets.
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Marketing Co-OrdinatorSca Packaging Jul 1995 - Sep 1996Resp. for working with Marketing & Sales departments to develop segmentation strategy and develop sales support tools. Worked with various retailers (Carrefour, Metro, Tesco) throughout Europe to develop perspectives on packaging in the retail supply chain.
Duncan Murcott Skills
Duncan Murcott Education Details
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Company Directors Course -
Master Of Business Administration (M.B.A.) -
Business -
Caulfield Grammar School
Frequently Asked Questions about Duncan Murcott
What company does Duncan Murcott work for?
Duncan Murcott works for Acusensus
What is Duncan Murcott's role at the current company?
Duncan Murcott's current role is Chief Customer Officer.
What is Duncan Murcott's email address?
Duncan Murcott's email address is mu****@****hoo.com
What schools did Duncan Murcott attend?
Duncan Murcott attended Australian Institute Of Company Directors, University Of Melbourne - Melbourne Business School, Monash University, Caulfield Grammar School.
What skills is Duncan Murcott known for?
Duncan Murcott has skills like Business Strategy, Strategy, Change Management, Crm, Business Development, Management, B2b, Product Management, Marketing Strategy, Supply Chain Management, Business Analysis, Leadership.
Who are Duncan Murcott's colleagues?
Duncan Murcott's colleagues are Jack Matthews, David Hudleson, Satyajeet Vispute, Martin Thompson, Lisa Yamamoto, Thomas D., Anita Chow.
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